Data Center System Administrator

Leidos•Charlottesville, VA

About The Position

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. If this sounds like an environment where you can thrive, keep reading! The Data Center System Administrator will support data center operations. The System Administrator will rack and stack equipment, support upgrades and consolidations, ensure power is transferred if there is a power failure, and provide general data center system administrator support. They will support hybrid cloud-hosting alternatives. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities of customers.

Requirements

Experience with interacting with customers to handle service inquiries and problems.
Experience working in a data center.
Knowledge of data center standards and best practices.
Knowledge of power infrastructure layout from generation to rack level, redundancy levels and techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.
Experience with Tier 2 system administration.
Experience troubleshooting issues in a growing environment.
Time management skills.
Strong oral and written communications skills.
Track record of working effectively within a team, and support to peers toward improved processes and results.
Experience with IT Service Management (ITSM) products such as ServiceNow or Remedy.
Experience mentoring others.
Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher)
Candidate must have a BS with 4 years of prior relevant experience or Masters with 2 years of prior relevant experience.
Additional years of experience may be considered in lieu of degree.
Due to the nature of the government contracts we support, US Citizenship is required.
An active TS/SCI with ospcific poly required for Position or TS/SCI and willingness to obtain and maintain a polygraph.

Responsibilities

Be able to work with and employ rack level redundancy techniques, rack standards, properties and selection criteria, and power rail/strip options, cold aisle/hot aisle containment, and standards for fire suppression, security and safety.
Provide support implementation, troubleshooting and maintenance of servers.
Rapidly distinguish isolated user problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Develop solutions to complex technical issues.
Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Support customer requirements in a 24/7/365 mission environment and be able to respond to after-hours emergency calls (power/cooling disruption).
Update operations and maintenance documentation for 24/7/365 personnel.
Mentor junior team members.
Provide support to other Infrastructure Operations teams based on skills/experience in System Administration.