Data Center Service Manager Midwest

Carrier Corporation•West Palm Beach, FL

3d•Onsite

About The Position

Carrier, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier. About the Role: We are actively seeking a Data Center Service Manager who will lead a group of Field Technicians to efficiently execute planned maintenance, repairs, overhaul, and installations of big commercial projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety. This role will require the Service Manager to be in the field 60% of the time and 40% of the time in the office, with 60% regional travel, depending upon candidate's location. The ideal candidate is located in a Midwestern state.

Requirements

High School Diploma or GED
5+ years of commercial HVAC systems experience.
3+ years of demonstrated ability to guide, mentor or coordinate work activities.

Nice To Haves

Bachelor's Degree
Technical aptitude with knowledge of local building codes
Ability to use resources at hand to develop solutions
Comfortable with MS Word, MS Excel, Outlook, navigating an ERP system, and other business applications.

Responsibilities

Partner with Customer Data Center Service Execution and Project Management teams to coordinate field activities, startup, maintenance and warranty execution at Strategic Data Center locations
Drive on-time, within-budget completion of service jobs while maintaining an exceptional customer experience
Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
Responsible for ensuring Service & Optimization guidelines & best practices are followed

Benefits

Employees are eligible for benefits, including:
Health Care benefits: Medical, Dental, Vision; wellness incentives
Retirement benefits
Time Off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate
The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
T his position may be entitled to short-term cash incentives, subject to plan requirements.
Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
Applications will be accepted for at least 3 days from Job Posting Date.