Data Center Service Director
About The Position
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. We are seeking a highly experienced and strategic Data Center Service Director to lead global service delivery and operations for a key client’s data center and test/dev environments. This U.S.-based leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment across multiple international regions. In this role, you will oversee a diverse, globally distributed team—including field technicians, project managers, and service delivery leads—and serve as the senior point of contact for the client. The ideal candidate combines deep technical expertise, proven leadership, financial acumen, and a passion for continuous improvement in a high-performance environment.
Requirements
- 10+ years of experience in IT service delivery, with at least 5 years in a senior leadership role.
- Proven experience managing large-scale, global data center operations.
- Deep understanding of compute, network, storage, and data center infrastructure.
- Familiarity with automation, monitoring, and orchestration platforms.
- ITIL certification or demonstrated experience with service management frameworks.
- Experience managing budgets, financial forecasts, and P&L responsibilities.
- Strong communication skills with the ability to interact with executive and C-level stakeholders.
- Proficiency in resolving complex challenges with diplomacy and strategic foresight.
Nice To Haves
- Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field.
- Experience in managed services, cloud infrastructure, or enterprise transformation.
- Willingness and flexibility to travel internationally as business needs require.
Responsibilities
- Define and execute the vision for global data center service delivery in alignment with client goals and EOS strategy.
- Act as the senior escalation and communication point for all service-related matters.
- Develop and own the global service roadmap, identifying opportunities for growth and improvement.
- Drive a customer-first culture rooted in operational excellence and accountability.
- Oversee end-to-end service activities including installations, maintenance, incident resolution, and technical support.
- Ensure adherence to SLAs, KPIs, and operational level agreements (OLAs).
- Conduct executive-level service reviews such as QBRs and ABRs with internal and client leadership.
- Align global service delivery with supporting functions such as PMO, HR, and innovation.
- Lead cross-regional initiatives using Lean Six Sigma and continual service improvement (CSI) methodologies.
- Standardize global service delivery processes and optimize resource utilization.
- Champion the implementation of automation and service management platforms to enhance efficiency and reporting.
- Ensure consistent governance and quality control across all active regions.
- Build, lead, and mentor high-performing international teams across multiple time zones.
- Foster collaboration across cultures and geographies to drive collective success.
- Promote EOS values and leadership principles through development, recognition, and engagement initiatives.
- Own the commercial performance of service operations, ensuring accurate billing, budgeting, and financial transparency.
- Manage third-party vendor relationships and enforce compliance with contractual terms.
- Support pricing strategies, contract renewals, and RFP creation for expansion initiatives.
- Ensure compliance with global regulatory standards such as ISO 27001, NIST, PCI-DSS, and others.
- Lead risk mitigation efforts to secure service continuity and infrastructure integrity.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
