Data Center Repair Technician - Tier 2 - 14 On / 14 Off

EOS•Knoxville, TN

34d

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. A Tech 2 individual is a highly competent and self-sufficient infrastructure technician, who encompasses all the skills of a Tech1, while demonstrating or holding a comprehensive understanding equivalent to 2-4 years of practical experience. A Tech 2 demonstrates proficient knowledge in standard cabling, environmental awareness, and safety protocols. This role requires independent work and self-management. Effective time management, knowledge sharing, and training capabilities are also essential. Their familiarity with devices, DC topology, port maps and fiber pathways, this is crucial for efficient network navigation and troubleshooting. They are proficient in utilizing all essential internal tooling applications for various operational needs. And also demonstrate efficient knowledge of all the tools we use not only on a daily basis but special tools as well. This role may require up to 10% travel domestically and internationally.

Requirements

Technical diploma or certification in electronics, computer hardware, or a related field or equivalent experience.
Proven track record of repairing and maintaining IT and network hardware in a data center environment.
Strong organizational skills with the ability to manage multiple tasks and prioritize work effectively.
Excellent problem-solving skills and the capacity to perform well in a fast-paced environment.
Valid driver’s license and ability to handle physical requirements of the job including lifting equipment up to 50 pounds.

Nice To Haves

Relevant Certifications: Certifications such as CompTIA Server+ or CCNA can be beneficial for validating skills.
Familiarity with hardware from Cisco, Juniper, Arista, and x86 servers is highly preferred.

Responsibilities

Troubleshooting: Ability to diagnose and resolve complex device and network issues, ensuring minimal downtime and optimal performance.
Uplink Racks: Skilled in executing rack uplinks always using best practices, follows ESD best practices, understands configuration and connectivity of the devices.
Fiber Specifications and Connector Knowledge: In-depth understanding of various fiber specifications and connector types, ensuring proper installation and maintenance.
Ethernet Cabling/Cat 6 Cabling: Specific knowledge of Cat 6 cabling, including its specifications, common applications, basic termination methods (though not necessarily proficiency), proper handling in data center environments and best practices for installation, decommissioning and dressing. Familiarity with the most common type of networking cable, understanding its purpose in local area networks (LANs).
Self-Managing and Self-Directing: Demonstrates a high level of autonomy, capable of prioritizing tasks, managing their time effectively, and working without constant supervision.
Cross-Training: Actively participates in cross-training initiatives across different areas and sites, including rack installations, deployments, and repair, fostering a versatile skillset.
Communication and Collaboration: Tech 2’s have the ability to communicate complex technical information clearly and concisely, both verbally and in writing. Effective communication with your team and other teams and vendors is crucial for coordinating tasks and articulating technical information.
Knowledge of Device and DC Topology: Possesses a strong understanding of network device topology, enabling them to visualize and troubleshoot network layouts. As well as DC topology and environmental standards of the NEC and BICSI.
Time Management: Exhibits excellent time management skills, ensuring projects are completed efficiently, deadlines and SLAs are met.
Knowledge Sharing and Training Capabilities: Committed to knowledge sharing, actively contributing to team learning, and capable of training less experienced personnel, fostering a collaborative and knowledge driven work environment.
IT Repair: Advanced troubleshooting and deployment support. Strong Knowledge of Physical layer. Comfortable with text based CLI Familiar with IP based networking A+/Network+. Good understanding of OSI layer and network principles demonstrates or holds 2+ years of DC experience with 4+ years of IT related experience. Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl) Understanding BGP routing protocols, spanning tree, VRRP, LACP. Strong understanding of network procedures, environmental and safety management in a DC environment. Physical hardware swaps: (Fabric and Backbone) Optical transceiver swaps / Circuit diagnosis Line card swap TOR Replacement.Asset Management Tools and Ticket management. Network to build relationships with partner teams within the DC. Ability to review hardware logs, isolate and identify root cause. Remote link troubleshooting. Ability to mentor and guide Tech 1 resources.

Benefits

Health, Vision, and Dental Insurance starting the 1st of the month after your start date.
10 Days of Paid Time Off (PTO) annually
Occasional overtime and bonus opportunities
12 Paid Holidays
6 Sick Days (available after 90 days of employment)
401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)

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