Data Center Operator

By Light HQ•Alexandria, VA

23h•Remote

About The Position

The Data Center Operator is responsible for monitoring production applications, servers, and the network. The operator will ensure continuous availability of the environment by responding to automated alerts, understanding monitoring tools, and being able to diagnose and troubleshoot problems. The operator will perform a wide variety of system health checks and know how to escalate detected issues according to documented procedures.

Requirements

1-2 years as a Data Center operator
Working knowledge and use of Microsoft Office tools (Word, Excel, PowerPoint)
Knowledge and use of Microsoft SharePoint
Excellent written and oral communications skills
Ability to work with minimal supervision
Ability to obtain and maintain a Public Trust Clearance

Nice To Haves

Experience provisioning servers (mounting, network and power wiring, installing operating systems and application software) is highly desirable
Knowledge of TCP/IP networks and troubleshooting tools
Knowledge of UNIX operating system and associated tools
Knowledge of Windows OS and networking
ServiceNow monitoring, alert escalation, and ticketing experience
BMC Control-M Workload Automation

Responsibilities

Monitor production applications, servers, and network using a combination of monitoring tools to ensure availability
Respond to automated alerts from monitoring tools according to documented procedures
Use diagnostic tools to determine the criticality and next steps to resolve system problems
Escalate issues and problems according to documented standard operating procedures
Make accurate entries in shift logs of all events, issues, responses, and resolutions
Perform periodic health checks of systems and applications
Facilitate coordinating critical after-hours support from engineering staff
Communicate with internal and external customers in a professional manner
Use judgment and knowledge of networking, systems, and applications to identify problems as they occur and decide on best course of action to resolve
Work with engineering staff to coordinate resolutions to system alerts
Write detailed, accurate reports on production incidents and problems
Monitor environmental systems for alerts (i.e. AC, humidity, water, power consumption)
Administer, configure, and execute ad hoc jobs using Control-M
Must be able to rack servers and pull network cables over the racks as required
Must have the capability to work from home, meaning have a stable and reliable internet connection
Responsible to maintain order and cleanliness in Data Center