Data Center Operationss Technician III

Rackspace Technology • Santa Clara, CA

4d • Onsite

About The Position

Job Summary: The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. Work Location/Hours: Onsite- Santa Clara, CA

Requirements

• Must be a US Citizen and willing to undergo a Federal Background Investigation.
• Minimum 2-years’ experience working in a data center environment or equivalent technology background.
• Minimum 2-years’ experience or ability to show familiarity with building, repairing or upgrading hardware components required.
• Minimum 2-years’ experience in a customer service-oriented position preferred
• High School Diploma or equivalent is required.
• Strong understanding of storage RAID configurations and requirements.
• Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends.
• Must be able to lift 50 lbs. overhead.

Responsibilities

• Responsible for monitoring and prioritizing an internal ticketing system to provide customer support.
• Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server.
• Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting.
• Installation or removal of fiber or copper cabling.
• Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling.
• Installation of network device hardware including switches, firewalls, load-balancers and security appliances.
• Installation of hardware on storage devices including DAS and NAS arrays.
• Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required.

Benefits

• The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).
• Learn more about benefits at Rackspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees