Data Center Operations Technician

AmazonDublin, OH
73d$55,900 - $125,100

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

Requirements

  • 1+ years of computer networking experience
  • 1+ years of Linux operating systems experience
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Experience in computer networking
  • Experience working with Linux operating systems
  • Can lift and rack equipment up to 40 pounds
  • Experience with computer hardware troubleshooting and repair

Nice To Haves

  • Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  • Experience managing work and priorities through a ticketing system
  • Experience with cabling infrastructure best practices and methodologies
  • Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)

Responsibilities

  • Lifting and moving material up to 40 pounds each
  • Working in cramped and/or elevated locations
  • Bending, lifting, stretching, and reaching
  • Standing and walking for up to 8+ hours a day
  • Ascending and descending ladders, stairs, and gangways safely and without limitation
  • Work in an industrial environment
  • Works night shift 8+ hours to support 24/7 operations (covering hours between 6pm-6am)
  • Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
  • Show a strong aptitude for troubleshooting and problem solving
  • Solve problems at their root and step back to understand the broader context
  • Maintain service level agreements through the implementation of proactive issue detection and reporting
  • Are biased to act in the absence of direction or support
  • Improve effectiveness through process innovation

Benefits

  • Medical, financial, and/or other benefits
  • Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
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