Data Center Operations Technician ( Second Shift )

Teraswitch-posted 4 months ago

Full-time • Mid Level

Pittsburgh, PA

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Teraswitch is on a mission to provide the highest performance, lowest latency bare metal servers in the world. With 20 datacenter locations around the world, Teraswitch has served thousands of customers across 185 countries with our solutions. Founded by Brendan Mannella, Teraswitch is one of the largest privately-held infrastructure companies in the world. This position is for second shift only, from 4 PM to 12 AM.

Installing and performing on-going maintenance on servers and network equipment.
Including rack & stack of servers and switches, cabling, and physical configuration of devices.
Responding to reported server, network, and infrastructure issues.
Work with facility staff to ensure that power, cooling, and all other facility provided services are working properly; coordinate any maintenance, and ensure that any outages are addressed and escalated accordingly.
Running hardware diagnostics and replacing failing parts in a timely manner.
Work with vendor warranty technicians to ensure that any warranty issues are resolved promptly and properly.
Proactively identify issues and areas to improve efficiency and develop plans to resolve.
Setup, maintain, and document spare parts inventory.
Collaborating with software and network engineering teams on cybersecurity and network efficiency.
Upgrading internal system components, including CPUs, memory, hard drives, and network cables.
Maintaining detailed documentation of infrastructure, work, and physical parts inventory.
Escalating issues as needed to ensure prompt resolution.
Ability to write MOPs for remote datacenter technicians to perform the above duties at remote POPs.

5+ years experience working in a datacenter as a technician or similar role installing, configuring, and troubleshooting server and network equipment.
Ability to work independently to manage projects within the facility.
Firm understanding of servers, network equipment, and datacenter facility services like power, cooling, and cross connections to service providers.
Experience with troubleshooting, building, repairing, and upgrading servers.
Strong organizational skills.
Superb communication skills.

Health, Dental and Vision Insurance
401k with company profit sharing
Flex PTO and 11 Company Paid Holidays

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