Data Center Operations Technician III - Swing Shift (DE1) (1789)

CoreSite Realty-posted 2 months ago

Full-time • Entry Level

Denver, CO

251-500 employees

Real Estate

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The Data Center Technician III assists in the operational integrity, security, and regulatory compliance of the data center. The technician is to have a strong knowledge of telecommunications, mechanical, electrical, and life safety systems as well as data center operating procedures. We are currently hiring for the Swing Shift: 3:00pm - 11:30pm, Tuesday-Saturday. A Tier III technician will be responsible for day to day operations of the data center including facilities and telecommunication infrastructure. The responsibilities are wide ranging and multi-disciplinary.

Completion of CoreSite's Data Center Operations Qualification Program to the tier level at which you are hired within the first nine (9) months of employment.
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems. Areas include: Electrical, Mechanical, Communications, Building Monitoring and Control.
Tracking and trending operational characteristics.
Provide feedback to management on the effectiveness of existing standards and processes.
Works with contractors and consultants for all system expansions, corrections and upgrades.
Work with the senior technicians to track and complete an aggressive preventive and predicative maintenance schedule.
Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies, and improving overall efficiency and cost reduction as per CoreSite guidelines.
Manage systems to avoid unplanned, customer-impacting outages.
Navigate and utilize a CMMS system.
Provide day-to-day exceptional customer service and support.
Maintain and complete regular facility and security tours documenting and responding to found issues.
Assist with the database management of maintenance discrepancies and work with to resolve site issues based on agreed upon priorities.
Follow direction from data center management regarding the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
Trouble Ticket and Remote Hands Management.
Fiber and Copper cabling terminations.
Circuit path creation and verification.
Coordinate and oversee power installations and upgrades.
Work Order Completion Process.
Infrastructure projects (Internal/Customer).
Cage and Cabinet Build-Outs.
Overhead Installations.
Rack and Stack.
Use developed procedures to solve problems.
Assist in asset and consumable inventory management.
Responsible for the tracking and proper labeling of all equipment per established procedures.
Incident escalation, response, and follow-up report writing.
Manage building service requests through resolution.
Perform and complete work orders and customer service tickets in a timely manner.
Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities.
Adhere to and promote CoreSite's Principles of Operational Excellence.
Provide applied mechanical and integrated control expertise for the entire data center.

Strong knowledge of telecommunications, mechanical, electrical, and life safety systems.
Experience with data center operating procedures.
Ability to operate, monitor, and maintain facilities systems.
Experience with CMMS systems.
Technical writing skills for procedure derivation.

Demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT.
Experience in customer service within a technical environment.

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Data Center Operations Technician III - Swing Shift (DE1) (1789)

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