Data Center Operations Technician I - Swing Shift (SV4) (1813)

CoreSite•Santa Clara, CA

21d•$25 - $28

About The Position

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences. At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success. Data Center Technician Role: The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. We are currently hiring for the Swing Shift: 3:00pm-11:30pm Tuesday-Saturday. A Tier 1 technician will learn and gain experience through assisting the data center technicians in day to day operations of the data center including security functions, general site response and triage, and customer interaction. Technicians must ensure that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met. A Tier 1 technician requires the following skills: Security operations, first responder, fire watch, safety, trouble shooting, causality response, and customer service. A Tier 1 technician will gain working knowledge of the general data center mechanical, electrical, telecom, and security equipment. Responsibilities will include monitoring and responding to mechanical, electrical, fire protection, and security systems. These systems include, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH, wet sprinkler systems and pre-action sprinkler, security hardware, and CCTV.

Requirements

Able to write concise and accurate reports.
Escalation of incidents.
Familiar with CCTV and access and control security systems.
Ability to communicate effectively with customers and internal staff.
Good troubleshooting skills.
Ability to learn quickly and address issues as they arise in a Mission Critical 24x7 environment.
Schedule flexibility with ability to work non-standard business hours.
Exhibits a strong work ethic and accountability.
Successfully meet CoreSite professional standards.
Candidate must have ability to work independently and be able to follow all escalation procedures in regard to critical or emergency situations.
Ability to operate in and promote a rigorous process-driven team environment
Ability to logically analyze and solve problems
Ability to effectively multi-task multiple projects
Operate Hand and Machine Tools (hammer, drill, saw, etc.)
Operate electrical tools such as a multi-meter or infrared camera
Familiar with computer systems and software programs - i.e., MS Word, Excel, MS Outlook.
A Tier I technician will gain an on-the-job understanding of the mechanical, electrical, fire life safety, and security systems used in a data center environment including, but not limited to the following: electrical distribution and layout, transformers, PLC’s, generators, switchgear, UPS systems, STS’, ATS’ PDU’s, chilled water systems, CRAC/CRAH’s, pre-action sprinkler systems, security hardware, CCTV, monitoring, and CMMS systems.
High School Diploma or greater
1+ years of experience in either customer service or security industry
Be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit check.

Nice To Haves

Experience in a mission critical facility is a plus

Responsibilities

Monitor, and respond to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Building Monitoring, Security, and Control systems
Follow direction of management in regards to day-to-day activities.
Incident escalation and report writing.
Provide physical security within the CoreSite premises.
Provide day-to-day exceptional customer service and support.
Compose detailed reports and daily activity logs.
Maintain and complete regular facility and security tours documenting and responding to found issues.
Manage building service requests through resolution.
Responsible for notifying customers, management and facility teams of security system alarms and security breaches.
Responsible for managing the loading dock shipping and receiving.
Assists with managing systems to avoid unplanned customer-impacting outages
Perform and complete work orders and customer service tickets in a timely manner
Adhere to and promote CoreSite’s Principles of Operational Excellence, culture, and 8 Guiding Principles.
Special projects as assigned.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!
First-day medical insurance through Cigna with generous premium cost coverage
Dental insurance through Delta Dental
Vision insurance through VSP
Telemedicine through MDLive for Cigna Healthcare and dependent care flexible spending account (FSA) plans
Health saving account (HSA) plans for employees participating in the High Deductible Health Plan
Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company
Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance
First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution with a 5% company match
Discretionary annual bonus and equity incentive plan
Employee stock purchase plan (ESPP) with a 15% discount
16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays
Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave
Free parking or a company contribution toward a public transit pass
Additional Perks
Wellness Reimbursement Program: Yearly stipend of $500 for employees and $300 for dependents, up to $800 total for the family
Wellness Incentive Program: Participate in various wellbeing activities to earn up to $450 per year in cash incentives
Technology Stipend: $100 monthly stipend
Educational Reimbursement Program: Work-related learning and development with reimbursement on qualifying degree programs, up to $5,250 per year
Giving Back: Charitable donation matches up to $5,000 per year and nominate organizations for Company Foundation grants
Financial Management: Access to financial coaching, digital tools, and services to manage and pay student loan debt quicker
Pet Insurance: Keep your furry friends healthy and happy
Family Planning: Benefits and services related to fertility, pregnancy, menopause, adoption and surrogacy
Employee Assistance Program: 24x7 service to support family, work, money, health, legal and life challenges
Counseling and Caregiving Programs: Including access to mental health services, licensed counselors, and caregiving tools including membership for finding care
Referral Bonus: Receive a $3,000 cash bonus if referred candidate is hired and meets eligibility requirements
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LinkedIn Learning Membership: Support your development when accessing LinkedIn’s online library of courses and videos