Data Center Operations Technician 2
About The Position
Data Center Operations Technician: Supports hardware and software installation, configuration, operation and ongoing maintenance of the computer/data center. Operates, monitors and performs basic troubleshooting of equipment, networks, and data processing/batching; assists with logging and documentation of equipment and processes. Responsibilities may also include cabling, racking and server installations. How you'll make an impact Monitors Authorization, Online and Web Services applications; triages and escalates issues to Manager as appropriate; Monitors and assists in failovers, Disaster Recovery Tests, Authorization swings, maintenances and releases as required and provide ongoing communication to both Technical Services teams and IT - Operations teams during times of outage or service impact. Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Manager as appropriate Monitors and executes batch schedules to ensure compliance with customer SLAs; triages and escalates issues to Manager as appropriate Performs ITSM Management and works Operations tickets as needed, including but not limited to opening, monitoring, updating, escalating and closing incident, problem and change tickets. Performs all duties within the IT System Management framework (processes, standards, tools) Ensure communication to the IT Operations Manager regarding incidents that impact the Partner. Other assigned duties as required
Requirements
- Technical Aptitude
- Knowledge in IT System Management processes & tools; ITIL Certification a plus
- Knowledge of Network & Data Center Operations tools including, but not limited to, Scheduling, Monitoring, Ticketing
- Excellent problem isolation, analysis and resolution skills.
- Working knowledge of ITIL process and supporting procedures.
- Able to work with people in other countries and time zones (flexibility in work hours)
- Understands implications of work and makes recommendations for solutions
- Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams as to the status of a particular issue.
- Ability to effectively and calmly operate within a complex and changing environment.
- Well organized and has the ability to properly manage individual workload.
- Should possess a strong work ethic and a desire for a variety of challenges.
Nice To Haves
- Experience with BMC Control^M scheduler.
- Experience with FTP, SFTP, and TLS processes.
- Knowledge of Microsoft Windows Server and Linux systems.
- Knowledge of database technologies, SAN storage, and networks.
- Knowledge of Cloud Operations Model
- AI experience
- Ability to solve problems quickly in order to get systems back online for customers; ability to perform root cause analysis and develop solutions to prevent problems from recurring.
Responsibilities
- Monitors Authorization, Online and Web Services applications; triages and escalates issues to Manager as appropriate
- Monitors and assists in failovers, Disaster Recovery Tests, Authorization swings, maintenances and releases as required and provide ongoing communication to both Technical Services teams and IT - Operations teams during times of outage or service impact.
- Monitors infrastructure components (e.g., networks, servers, storage, databases) to ensure availability; triages and escalates issues to Manager as appropriate
- Monitors and executes batch schedules to ensure compliance with customer SLAs; triages and escalates issues to Manager as appropriate
- Performs ITSM Management and works Operations tickets as needed, including but not limited to opening, monitoring, updating, escalating and closing incident, problem and change tickets.
- Performs all duties within the IT System Management framework (processes, standards, tools)
- Ensure communication to the IT Operations Manager regarding incidents that impact the Partner.
- Other assigned duties as required
Benefits
- Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
