Data Center Operations Supervisor
About The Position
Job Summary: Support data center infrastructure by focusing on physical installation, maintenance, troubleshooting, and asset tracking of servers and networking hardware within a data center, serving as the essential on-site support ("smart hands") for remote engineering teams. General Job Duties and Responsibilities: Leading a team of technicians. Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment. Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance. Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization. Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on-site. Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes. Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on-site access.
Requirements
- Hands-on experience with IT hardware and the ability to handle equipment carefully and safely.
- Ability to diagnose and resolve technical issues as they arise.
- Clear and concise communication skills to relay information to remote teams and clients.
- Following detailed instructions, safety guidelines, and change control processes.
- Ability to lift and move equipment and work in a physical data center environment.
- Must be self-motivated, positive in approach, and professional
- Must promote the Company culture and mission to all employees, vendors, clients and business partners.
- Must have proven problem-solving skills, critical thinking skills and the ability to effectively read and write.
- Must be able to travel within branch territory and/or regional territory as needed.
- Must have at least a High School diploma or GED equivalency
- Three or more years of experience working in a data center as an operations or smart hands technician.
- Willingness to learn and follow instructions in active (live) data center environments.
- Advanced understanding of fiber types and cable color codes.
- Be able to work well with other people
- Proficiency with Microsoft Office (Word, Excel and MS Project).
- Must meet Company minimum driving standards.
Nice To Haves
- CCNA, CompTIA A+, CompTIA Network+, or other networking certifications preferred
Responsibilities
- Leading a team of technicians.
- Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment.
- Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance.
- Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.
- Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on-site.
- Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes.
- Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on-site access.
Benefits
- Company 401K plan with Employer Contribution Match
- Company Paid Time Off
- Company Paid Life Insurance
- Choice of Medical Coverage including Prescription and Short Term Disability Plans
- Choice of Dental and Vision Coverage
- Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
- Auto and Home Insurance Discount Programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Specialty Trade Contractors
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
