Data Center Operations Manager

Amazon • Hermiston, OR

427d

About The Position

The Data Center Operations Manager at AWS is responsible for overseeing the operational management of a data center, ensuring high standards of safety, security, and efficiency. This role involves leading a diverse team, managing day-to-day operations, and driving continuous improvement in processes and technology. The position requires a strong technical background and people management skills to maintain service levels and enhance customer experience.

Requirements

• A Bachelor's degree or 4+ years of professional or military experience in an IT related field
• 2+ years of experience managing people in a technical environment
• 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 2+ years of experience with Networking, or Computer hardware

Nice To Haves

• In-depth knowledge of Linux systems administration
• Networking experience and knowledge of cabling best practices
• In-depth hardware architectures knowledge and troubleshooting experience
• Experience with system management tools and client/server environments
• Technical writing experience
• Prior project management experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Develop Career Paths for the employees and to make updates in our internal tools
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Act as the subject matter expert across all aspects in data center operations
• Ensure all operational KPIs and metrics are being measured and met
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Manage and improve the work-flows and through-put for data centers operations
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
• Maintain the on-call schedule coordinating absence and vacations
• Continuously strive to improve our Customer Experience

Benefits

• Mentorship & Career Growth
• Work/Life Balance
• Diverse Experiences
• Inclusive Team Culture

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree