Amazon-posted about 1 year ago
Full-time • Manager
Hermiston, OR
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

The Data Center Operations Manager at AWS is responsible for overseeing the operational management of a data center, ensuring high standards of safety, security, and efficiency. This role involves leading a diverse team, managing day-to-day operations, and driving continuous improvement in processes and technology. The position requires a strong technical background and people management skills to maintain service levels and enhance customer experience.

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
  • Develop Career Paths for the employees and to make updates in our internal tools
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Ensure effective and efficient management of day to day data center operations including queue management, 7/24 shift arrangement and hardware logistics
  • Act as the subject matter expert across all aspects in data center operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation and automation
  • Manage Large Scale Events (outages) and act as the call leader
  • Manage and improve the work-flows and through-put for data centers operations
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Maintain the on-call schedule coordinating absence and vacations
  • Continuously strive to improve our Customer Experience
  • A Bachelor's degree or 4+ years of professional or military experience in an IT related field
  • 2+ years of experience managing people in a technical environment
  • 2+ years experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
  • 2+ years of experience with Networking, or Computer hardware
  • In-depth knowledge of Linux systems administration
  • Networking experience and knowledge of cabling best practices
  • In-depth hardware architectures knowledge and troubleshooting experience
  • Experience with system management tools and client/server environments
  • Technical writing experience
  • Prior project management experience
  • Mentorship & Career Growth
  • Work/Life Balance
  • Diverse Experiences
  • Inclusive Team Culture
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