Data Center Operations Manager

Amazon • Berwick, PA

1d • Onsite

About The Position

Manage a team that maintains cloud infrastructure for global data center
operations! As a Data Center Manager, you will solve complex technical
challenges and drive operational excellence across our global data center
network. Manage high-performing technical teams that operate critical
infrastructure. Develop and optimize processes to improve operational metrics.
Drive performance to meet Amazon's rapid data center growth demands. Build
strong relationships with internal teams and external vendors. Implement
innovative solutions to complex infrastructure challenges.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be
restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be
accessed from outside of the United States)

This role supports data centers in various operational stages. The position may
be assigned to a facility still under development, which could require travel to
established locations for training until your designated site becomes fully
operational.

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
• 4+ years of technical team management experience
• 4+ years of experience in a data center technology role and/or 4 + years of knowledge with Networking or Computer hardware.

Nice To Haves

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 2+ years of previous Data Center Management experience.
• Behavioral interviewing and hiring experience
• Experience in technical writing in a relevant field
• Experience contributing to the definition and implementation of automation opportunities within an operations environment

Responsibilities

• Managing and developing teams of engineers, providing both technical and leadership expertise and ensuring the highest levels of performance.
• Maintaining existing Data Centers
• Helping build and bring online new Data Centers
• Constantly improving all our processes and procedures. We believe there is nothing we cannot improve
• Assisting & managing relationships with external vendors & contractors
• Liaising with internal teams & management groups
• Ensuring we adhere to and exceed local Health & Safety standards in all our Data Centers
• Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes
• Assisting in implementing service methodologies including incident management, problem management, change management, capacity management, etc.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed