Data Center Operations Manager
About The Position
This is a management role responsible for coordinating and supervising the day-to-day operations of the data center operations for key customers. The Manager will be ensuring all technology elements in rack from procurement, break-fix and installations are all taken care of. This management role collaborates with cross-functional teams to drive projects, manage resources, and implement strategies for optimizing performance and maintaining uptime in the client's data center environment. Travel required: 30% - expected to travel between the 11 data centers.
Requirements
- Bachelor's degree in relevant engineering discipline
- Advanced experience managing multi discipline engineering teams within a business-critical environment
- Advanced knowledge and experience in field service dispatch
- Advanced knowledge of at least one engineering domain ideally within a data center or similar environment
- Advanced knowledge of various mission critical topologies
- Advanced ability to lead and manage a team providing support across the data center
- Must be detail oriented with excellent written and verbal communication skills
- Ability to work effectively in a team environment both virtual and in person
- Ability to interact with individuals and groups both internally and externally
- Advanced problem-solving skills coupled with excellent organizational and time management skills
- Organized and able to set priorities and meet deadlines and budgets
Nice To Haves
- Professional Engineering license achievement preferred
Responsibilities
- Manages a multi-disciplinary team to ensure business continuity of critical business center infrastructure
- Manages all in-rack responsibilities including, IMAC-D's, Break-Fixes and logistics support
- Builds and supports vendor managed relationships for all delivery use cases
- Manages the implementation of continuous improvement initiatives to accomplish design intent, meet competitive landscape, and reduce cost
- Researches new products, systems, and materials
- Be an advisor to the Senior team to ensure deliverables meet company strategic goals
- Ensures quality assurance checks of deliverables are conducted
- Works with external suppliers as required aligning their activity with the organizations strategic goals for developing and operating cost effective, highly efficient, and reliable Data Centers
- Guides on troubleshooting advice including supporting Root Cause Analysis (RCA) and Corrective Action (CA) for problems affecting efficient and resilient site operations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Administrative and Support Services
Number of Employees
1,001-5,000 employees
