Data Center Operations Manager

JLL•Atlanta, GA

1d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Data Center Operations Manager is responsible for overseeing day to day infrastructure operation, including maintenance. May have responsibilities for corporate real estate tasks and activities, but the primary focus and responsibility is the computer room(s) and critical infrastructure areas. Single point of contact between Supplier team and Data Center Operations organization for all technical and emergency issues. Provide supervision, oversight and assessment of all operations and compliance with all process, procedures, regulations, and client requirements. This position is expected to have the skills required to provide direction to the maintenance team for the repair and maintenance of building infrastructure systems. Qualifications: Includes, but is not limited to:

Requirements

Desired 6 years (+) experience in facilities operations, maintenance, and engineering management and supervision.
Required: High School diploma or GED equivalent or technical training/degree.
Technical knowledge and understanding of critical environments, including Data Centers, HVAC, Standby emergency power, uninterruptable power supplies, computer room air conditioning, and associated infrastructure.
Able to provide feedback and input to capital construction project process including commissioning.
Proficient in computer applications and software such as MS Office and email.
Ability to think strategically and successfully articulate and communicate an effective vision for best in class performance of critical facilities.
Ability to solve technical problems and deal with a variety of options in varying situations.
Requires advanced analytical and quantitative skills.
Extensive knowledge of energy management and sustainability programs, processes, procedures, and metrics.
Requires working knowledge and application of: Computerized Maintenance and Management Systems (CMMS), Building Automation Systems (BAS), Building Control Systems (Direct Digital Control (DDC) and pneumatic)
Ability to make effective presentations on relevant topics to internal departments, employees, clients, and/or management.
Candidate must possess and maintain a valid state driver’s license
Please note this is a site-based role and the client requires vaccinations for on-site attendance, if you are offered the role- you will be expected to comply.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Desired: Operating Engineer or other applicable licenses and Universal CFC’s license.
Desired: Systems Maintenance Administrator, Facility Management Administrator, Real Property Administrator, or equivalent.

Responsibilities

Operate the data center program to achieve 100% uptime and customer service level agreement (SLA) compliance.
Provide management and engineering support for the development of complex utility/electrical/mechanical switching scripts and procedures (i.e. – Method of Procedures (MOPs), Emergency Operations Procedures (EOPs), Standard Operating Procedures (SOPs) and Change Management processes).
Implementation and management of Preventative Maintenance Program as directed by the client.
Reviewing engineering design and provide operational support associated with these technical areas in highly complex environments.
Manage the Operations Budget for the facilities assigned, providing updates on the expenses on a monthly basis and ensuring that the budget is met. This includes direct technician labor, third party spend and other corporate real estate services.
Ensure that all work management processes, programs, and requirements are well understood by the engineering operations/services teams.
Ensure that all personnel, vendors, and contractors fully understand the requirement for strict adherence to the critical awareness processes, programs, and protocols.
Assist with regulatory inspections (thru EH&S, local regulators, tax auditors, etc.) Environmental audits, OSHA inspections, etc.
Ability to manage and track Key Performance Indicator (KPI) metrics for the buildings under their responsibility.
Ability to manage client contracts for the delivery of services provided by other vendors. Including but not limited to janitorial, landscaping, pest, guard services, elevator, fire systems, etc.
Ability to effectively manage and perform Human Resources type oversight (performance management & evaluations, personnel evaluation for hiring of Mission Critical staff, training/onboarding).
Dealing with client employees/tenants/groups within the critical facilities. Fielding complaints/concerns and managing response appropriately.
Perform Vehicle Safety Inspection
On call 24 hours a day, 7 days a week, 52 weeks a year.