Are you a technical professional interested in joining an elite team and
learning the skills necessary to maintain one of the world's largest cloud
system infrastructures? If so, we are currently expanding our infrastructure
management team inside of our cleared regions and are looking for proven
technology managers with experience in people management, strong technical
understanding, and the drive to take AWS Data Center Operations to the next
level.
The DCO Cluster Manager is the senior leadership role for our compute operations
teams within an AWS region that operates 24/7. You will have managerial
responsibility for safety, security, availability, scaling, costs and efficiency
for their department. You lead the team that is installing, maintaining, and
decommissioning network and server equipment in a safe, secure, and
cost-effective manner across the region. The DCO Cluster Manager must manage
across each function but also have the ability to dive deep into any given
function as needed. The DCO Cluster Manager must be physically collocated near
the region they are responsible for and able to respond to any high-severity
event and be on site within an hour.
The successful candidate will be a highly driven, self-managed individual who
demonstrates initiative, proactively seeks solutions to problems. They will have
a strong track record of developing talent and managing the performance of their
direct reports and organization; including being able to support a high cadence
of developing people into new roles outside of the organization. Ideally, they
have worked with ticketing systems and been involved in responses to high
severity operational events. In addition to strong knowledge in Data Centers and
a broad technical understanding of how networks and cloud architecture works the
candidate will create documentation, drive continuous improvement, participate
in Inclusion and Diversity initiatives, and fix complex problems with simple
solutions across multiple AWS regions. While not required, an understanding of
Critical Electrical & HVAC systems will enhance a candidate’s ability to be
successful. This team works in an environment that operates 24/7.
This position requires that the candidate selected be a US citizen and currently
possess and maintain an active TS/SCI security clearance with polygraph.
Key job responsibilities
As a Data Center Operations Cluster Manager (DCO CM) with Amazon Web Services,
you will support the National Mission in a challenging but rewarding
environment. Your primary responsibilities will consist of:
- Hiring, managing, and developing the operations management team including DCO
site managers, Decom managers, DCO technicians, and Decom technicians.
- Oversee the safety, security, availability, quality, and performance of the
team, while driving a positive customer experience across a 24/7 shift schedule.
- Prioritize projects assigned to DCO teams and sites.
- Routinely review ticket queue for large events and address problems
accordingly.
- Coordinate change management resources.
- Guide, train and educate data staff on the best practices related to all
service owner issues.
- Manage front line managers. This includes mentoring, training, and developing
career progression for both direct reports and members of the organization.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us
to never stop embracing our uniqueness.
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Basic Qualifications: - Associate's degree, or Cloud+ or GICSP (Global
Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or
SSCP (Systems Security Certified Practitioner)
- 5+ years experience in a Data Center environment
- Experience in hiring and staffing
- Excellent verbal and written communication skills
- Current, active US Government Security Clearance of TS/SCI with Polygraph
Preferred Qualifications: - Bachelors Degree
- Linux/UNIX certification and/or administration experience.
- Network certification - CCENT/CCNA
- Network and hardware architectures knowledge and troubleshooting experience
Amazon is an equal opportunity employer and does not discriminate on the basis
of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our
customers. If you have a disability and need a workplace accommodation or
adjustment during the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
[https://amazon.jobs/content/en/how-we-hire/accommodations] for more
information. If the country/region you’re applying in isn’t listed, please
contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic
markets. The base pay for this position ranges from $137,900/year in our lowest
geographic market up to $292,700/year in our highest geographic market. Pay is
based on a number of factors including market location and may vary depending on
job-related knowledge, skills, and experience. Amazon is a total compensation
company. Dependent on the position offered, equity, sign-on payments, and other
forms of compensation may be provided as part of a total compensation package,
in addition to a full range of medical, financial, and/or other benefits. For
more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits
[https://www.aboutamazon.com/workplace/employee-benefits]. This position will
remain posted until filled. Applicants should apply via our internal or external
career site.