Data Center Operations Engineer

ServiceNow • Tukwila, WA

3d • Onsite

About The Position

Please Note: This role will require to be in the Data Center Facility 5 Days a week in Tukwila, WA. This is not a remote role. What you get to do in this role: As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, operations and architecture. You will: Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix. Take part in documentation and evangelize a catalog of standards and best practices for data center operations. Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
• Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Must be able to travel domestically and internationally.
• General documentation skills with particular emphasis on technical processes and standards.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

Nice To Haves

• Knowledge and experience in ITIL process methodologies a plus.

Responsibilities

• Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
• Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
• Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Benefits

• For positions in this location, we offer a base pay of $106,600 - $165,300, plus equity (when applicable), variable/incentive compensation and benefits.
• Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
• Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
• We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
• Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees