ServiceNow-posted 5 days ago
Full-time • Mid Level
Onsite • Kent, WA
5,001-10,000 employees

Please Note: This role will require to be in the Data Center Facility 5 Days a week in Tukwila, WA. This is not a remote role. What you get to do in this role:As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, operations and architecture. You will:Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.Take part in documentation and evangelize a catalog of standards and best practices for data center operations. Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

  • Use your experience in data center operations to implement, communicate, execute and assist with procedures including day to day operations, asset management, deployments and hardware break- fix.
  • Take part in documentation and evangelize a catalog of standards and best practices for data center operations.
  • Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.
  • Installation of pre-integrated racks, individual servers and network appliances including stacking, wiring, cable managing and equipment labeling.
  • Perform basic hands-on hardware break-fix with servers and network appliances.
  • General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
  • Working knowledge of networking/server architecture and hardware.
  • Experience managing vendors in a data center environment.
  • Process oriented and experienced in process development.
  • Strong analytical skills with the ability to multi-task several unrelated issues.
  • Must be able to travel domestically and internationally.
  • General documentation skills with particular emphasis on technical processes and standards.
  • Proven ability to function independently in ambiguous situations with a record of success.
  • Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
  • Knowledge and experience in ITIL process methodologies a plus.
  • For positions in this location, we offer a base pay of $106,600 - $165,300, plus equity (when applicable), variable/incentive compensation and benefits.
  • Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure.
  • We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
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