Data Center Operations Cluster Manager, AWS DC ops

Amazon • Canton, MS

5d

About The Position

At Amazon, we're working to be the most customer-centric company on earth. To
get there, we need exceptionally talented, bright, and driven people. If you'd
like to help us build the place to find and buy anything online and continue to
build and expand The Cloud this is your chance to make history.

The Data Center Community is looking for an extraordinary individual with proven
and tested leadership and management skills as a leader in our data center
operations organization in the Columbus OH Region as a Data Center Operations
(DCO) Cluster Manager.

Data Center Operations Cluster Manager is one of our most senior management
roles in the data center environment. In this role, you will be responsible for
leading a large organization, managing managers who own data center
infrastructure including the operational availability of network and server
systems at scale.

The pace, scale, and growth of Amazon’s data center platform will challenge you.
Our uncompromisingly high standards as we continually seek to innovate on behalf
of our customers will push you to new levels of creativity. At this level,
Amazon is unique in that we seek experienced senior leaders who have evolved to
be highly strategic in their approach to managing their business unit, yet
understand how to lead large teams by example who will not hesitate to roll up
their sleeves when tactical needs dictate it.

The ideal candidate for this role will understand data center IT infrastructure
and Amazon Web Services and understand how the two coexist. If this
understanding is contextual you will be served well by your experience.

If you are passionate about Customer Experience, think and act globally and want
to contribute to the operational excellence of Amazon.com data centers. This may
be the challenge you’ve been looking for!

Requirements

• Bachelor's degree or above in computer science, computer engineering, or related field, or experience managing teams
• 5+ years of operations management experience
• Experience with Lean/Six Sigma
• 4+ years of professional work experience, or experience in technical work related to computer systems and technology components

Nice To Haves

• Knowledge of Lean Manufacturing & Continuous Improvement principles & techniques
• Experience in identifying security issues and risks, and developing mitigation plans
• 7+ years of team management experience
• 10+ years of design, construction or program management in mission critical facilities experience
• Experience communicating technical details verbally and in writing

Responsibilities

• Lead and supervise a team of Data Center Managers (3-9 area and front-line managers) and 100-150 hourly associates within Regional Data Centers.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians.
• Planning and executing the Infrastructure Operations component of new AWS data center build-outs, new colocation build-outs, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Experience in successful insourcing and/or outsourcing specific task balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.

Benefits

• Amazon package will include sign-on payments and restricted stock units (RSUs).
• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager