Data Center Operations Analyst

ServiceNow • Vienna, VA

397d • $95,900 - $148,700

About The Position

As a Data Center Operations Engineer, you will be a member of the Service Engineering team that is responsible for global infrastructure design, standards, and architecture. You will use your expertise in data center operations to engineer, implement, communicate, execute, and streamline processes including but not limited to security, asset management, deployments, infrastructure design, circuit management, capacity management and hardware break-fix. Help develop, document, and evangelize a catalogue of standards and best practices for data center operations. Function as the primary point of contact and be accountable for all vendors who operate inside of our data centers.

Requirements

• 2+ years of experience in data centers operations and/or facility operations.
• Experience in installing and troubleshooting telco circuits.
• Installation of pre-integrated racks, individual servers, and network appliances.
• Perform basic hands-on hardware break-fix with servers and network appliances.
• Deep technical understanding of data center facilities and infrastructure.
• Working knowledge of networking/server architecture and hardware.
• Experience managing vendors in a data center environment.
• Process oriented and experienced in process development.
• Strong analytical skills with the ability to multi-task several unrelated issues.
• Excellent general documentation skills with emphasis on technical processes and standards.
• Proven ability to function independently in ambiguous situations.
• Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills.

Nice To Haves

• Knowledge and experience in ITIL process methodologies.
• CompTIA A+, Server+ or Network+ certification.

Responsibilities

• Engineer, implement, communicate, execute, and streamline processes in data center operations.
• Develop, document, and evangelize a catalogue of standards and best practices for data center operations.
• Act as the primary point of contact for all vendors operating inside the data centers.

Benefits

• Base pay of $95,900 - 148,700.
• Equity (when applicable).
• Variable/incentive compensation.
• Health plans including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 5,001-10,000 employees