Data Center Operation Technician, AWS

Amazon • Denver, CO

2d

About The Position

At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. The Infrastructure Operations organization is looking for Data Center Technicians to take AWS Data Center Operations to the next level. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment, create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team works in an environment that operates 24/7 and on a rotating shift schedule AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion A day in the life Our Data Center Technician professionals, who have industry-leading technical abilities and demonstrate a breadth of knowledge while they: Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution Show a strong aptitude for troubleshooting and problem solving Solve problems at their root and step back to understand the broader context Maintain service level agreements through the implementation of proactive issue detection and reporting Are biased to act in the absence of direction or support Improve effectiveness through process innovation Can lift and rack equipment up to 40 pounds You will be required to work shift work that will include days/nights/weekends/holidays.

Requirements

• 3+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 3+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• 3+ years of experience with Networking, or Computer hardware. Knowledge of Linux/Unix Administration
• Experience in Linux systems administration and/or development
• Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies

Nice To Haves

• 4+ years of data center engineering or operations experience
• Experience troubleshooting and debugging technical systems, or experience deploying, managing, and optimizing Microsoft Windows Server and experience in Linux OS and network troubleshooting

Responsibilities

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation
• Can lift and rack equipment up to 40 pounds

Benefits

• Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
• Learn more about our benefits at https://amazon.jobs/en/benefits/us-benefits-and-stock

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees