Data Center Network Deploy Technician, DCC Communities

Amazon•Sterling, VA

1d•$27 - $47

About The Position

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

Requirements

2+ years of computer hardware troubleshooting and repair experience
1+ years of computer networking experience
High school or equivalent diploma

Nice To Haves

Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Experience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies
Industry standard certifications (BICSI, CompTIA, CCENT, Network+
Experience with common tools related to network troubleshooting, including VFLs, OTDR and power meters
Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)

Responsibilities

Manage work and priorities through ticketing system and workflows to complete customer requests and projects
Collaboration with various stakeholders to remove project obstacles
Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
Up to 90% travel within geographical work area is required. Some travel outside traditional work area may be requested, including internationally
Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
Participate in the migration, basic configuration and rollout of new or upgraded hardware
Moving and lifting computer equipment up to 40 lbs
Availability to work in an environment that operates 24/7