Data Center Logistics Lead

Covestic, Inc.•New Albany, OH

27d

About The Position

The Logistics Lead is responsible for overseeing the activities and responsibilities of the Logistics team. This includes inbound, outbound, deployment, and supply depot services at all offices. This role is also responsible for providing high-level technical assistance to the team and ensuring service and support are provided to customers at agreed levels. Additionally, this role will require prompt and concise communication with Service Delivery Leadership and operations Management daily. How You Will Make An Impact: Works directly with the Operations Manager to coordinate, prioritize, and maintain optimal service execution toward goals and expectations of client-specific key performance indicators Observe and report on service trends across individuals and the team as a whole The main point of escalation for issues that are blocking the Logistics Technicians Completing and supervising requests for materials and equipment Managing Inbound services and shipment deliveries to appropriate locations and remote end users Managing deployment to all local sites Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success Oversees or conducts the initiation of monthly cycle counts and documentation that follows Categorize variances, track root causes, and follow up on remaining open task. Orchestrate Cycle Count by identifying participants and following cycle count procedure documentation Report trends and observations, actively participate, and lead root cause analysis to resolve issues Drives and reports on all process improvement gains in their area Works with their team and Operations Manager to identify and create process improvements Work with cross-functional teams to resolve issues and provide optimal service execution Lead and drive special projects with a sense of urgency and ensure the results meet the agreed quality level Report out daily on all shortages or issues that block your department from providing client-specific key performance indicators Collaborate with local and regional inventory control personnel to ensure cycle count KPIs are maintained

Requirements

Minimum of 3+ years of Leadership Experience with IT Service Delivery Management or Logistics environment
Bachelor's Degree preferred or equivalent work experience
Experience interfacing with management is required
Successful project management experience
Ability to establish relationships with Business Teams
Strong Computer skills (MS Word, Excel, Teams)
Familiar with common metrics used in the IT industry
Excellent ticket management, verbal & written communication skills, combined with relentless follow-up
Loves working in a team-oriented environment and is highly motivated to provide a positive user experience
Open and transparent about weaknesses and strengths
Independent critical and creative thinking
Must be comfortable working in a fast-paced, demanding environment, under immense pressure

Responsibilities

Overseeing the activities and responsibilities of the Logistics team
Providing high-level technical assistance to the team
Ensuring service and support are provided to customers at agreed levels
Communicating with Service Delivery Leadership and operations Management daily
Coordinating, prioritizing, and maintaining optimal service execution toward goals and expectations of client-specific key performance indicators
Observing and reporting on service trends across individuals and the team as a whole
Serving as the main point of escalation for issues that are blocking the Logistics Technicians
Completing and supervising requests for materials and equipment
Managing Inbound services and shipment deliveries to appropriate locations and remote end users
Managing deployment to all local sites
Understanding threshold and demand for local sites, and maintaining proper inventory levels for completing client requests
Ownership and management of inventory and service health of all respective sites, including participating in the various duties where needed to maintain service success
Overseeing or conducts the initiation of monthly cycle counts and documentation that follows
Categorizing variances, tracking root causes, and following up on remaining open task.
Orchestrating Cycle Count by identifying participants and following cycle count procedure documentation
Reporting trends and observations, actively participate, and lead root cause analysis to resolve issues
Driving and reporting on all process improvement gains in their area
Working with their team and Operations Manager to identify and create process improvements
Working with cross-functional teams to resolve issues and provide optimal service execution
Leading and driving special projects with a sense of urgency and ensure the results meet the agreed quality level
Reporting out daily on all shortages or issues that block your department from providing client-specific key performance indicators
Collaborating with local and regional inventory control personnel to ensure cycle count KPIs are maintained