Data Center Lead

BGIS • Las Vegas, NV

9h • $32 - $34

About The Position

BGIS is currently seeking a Data Center Lead to join the team in Las Vegas, NV.
BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace.
As the Data Center Lead, you’ll oversee daily operations and white space projects for data centers, acting as the primary liaison with Data Center Managers. You’ll lead a team of technicians, manage critical tasks, and ensure high-quality service delivery while maintaining compliance with client SLAs.

Requirements

• High School Diploma or equivalent.
• Minimum 3 years experience with IT and networking systems, with exposure to technical and operations roles in a Data Center environment or equivalent work experience.
• Minimum 1 Technical Certification or equivalent work experience.
• Experience with dynamic Colocation and Managed Services environments.
• Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
• Comprehension of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards.
• Proficiency with DCIM principles and applications.
• Positive focus to contribute to a team environment where diversity, knowledge transfer, and cohesiveness is promoted.
• Ability to work collaboratively with clients, colleagues, and other service providers to plan and execute tasks.
• Strong customer service skills and maintenance of good relations with clients and other team members.
• Excellent verbal and written communication skills.
• Strong proficiency with ServiceNow.
• Physical ability to walk jobsites
• Ability to work all shift schedules 7x24x365
• Availability to be on-call and respond to off hour emergency calls

Nice To Haves

• Ability to work at heights preferred

Responsibilities

• Daily Oversight of Team Members
• Demonstrate strong, competent leadership for team members to guide them in reaching their full potential and meeting their objectives, which supports achievement of our corporate goals.
• Contribute actively to providing onboarding training and hands-on data center training to all team members.
• Provide mentoring, coaching, and guidance to all team members.
• Conduct daily huddles with team members.
• Monitor daily performance to ensure client service is delivered in a timely and quality manner.
• Enable team members with framework to provide “run the business” support.
• Contribute to the completion of other key initiatives as assigned.
• Run the Business Leadership
• Regular walks through the Data Center daily.
• Effectively manage the ServiceNow ticketing queue, triaging tickets based on priority and scheduling work to meet / exceed SLA requirements.
• Perform Quality Checks and delegate Quality Checks to experienced data center technicians.
• Complete assigned and scheduled tasks in a timely manner in accordance with client deadlines.
• Provide guidance pertaining to physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
• Participate in SOP meetings and drive SOP development.

Benefits

• BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long-term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED