3578 - Data Center IT Infrastructure Technician

NTT Global Data Centers • Garland, TX

1d • $24 - $33 • Onsite

About The Position

Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported. Your role at a glance Data Center IT Infrastruture Tech - Shift: Swing. 2-11pm What we are looking for

Requirements

• Good problem solving skills
• Good troubleshooting skills
• Good documentation skills
• Proven ability to work independently
• Ability to work well in a team environment
• Ability to accommodate flexible work schedules
• Ability to work in a fast paced environment
• Strong customer service and interpersonal communication skills with a dedication to customer satisfaction
• Technical knowledge of PC hardware, operating systems, and networking
• High School diploma
• Demonstrated experience gained in a similar role, preferably within a similar environment

Responsibilities

• Answers company operator calls and direct them to the appropriate person.
• Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
• Records required customer and problem information, updating records with appropriate journal entries of activities.
• Elevates complex and/or high priority incidents or requests to appropriate personnel or support groups for timely resolution.
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Provides corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services
• Coordinates with third party vendors to provide the best possible product & support to end users.
• Performs software, hardware and firmware upgrades as necessary.
• Thoroughly documents steps taken to resolve incidents.
• Assists in the management of asset lifecyle activities.
• Maintain printer and copier supplies.
• Performs initial investigation and/or troubleshooting of system and network issues to determine root cause and resolution.
• Handles cell phone provisioning and tracking following established BYOD and other policies and procedures.
• Documents support procedures.
• Participates in training and mentoring of Service Desk Technicians.
• Performs desktop software license management and inventory control.
• Acts as communication coordinator and situation manager during any critical incidents call bridge events.
• Performs other duties as assigned.

Benefits

• Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED