Data Center IT Engineer

Qualcomm•Alexandria, VA

2d•$37 - $55•Onsite

About The Position

Please note: This position is not remote and is primarily located on-site at our facilities in Sterling, Virginia. We have an opportunity in our Global Data Center Operations team for an intelligent and motivated Data Center Engineer who is enthusiastic about data center deployment and site reliability/management. As a member of our team you will be managing existing and new Qualcomm data centers in Sterling Virginia. You will be responsible for the day-to-day operations of our data center and assume a critical role in maintaining the overall up- time, performance, and capacity. Your responsibilities will include: site management, Moves/Adds/Changes of systems within the site. Installations, configurations of server/networking/storage equipment in preparation of administrators work. You will also work with our current Sterling Virginia data center lead and with San Diego teams for site management/including cabling and site growth management going forward. Bring your solid experience and take on interesting and mission-critical projects as part of a fast-paced, highly collaborative team. We hold ourselves to high standards, and take pride in our work. You should be dedicated to excellence and have a strong sense of personal responsibility and be self-driven.

Requirements

3+ years of IT-related work experience with a Bachelor's degree.
5+ years of IT-related work experience without a Bachelor’s degree.
Bachelor’s degree in a technical field (e.g. Computer Engineering, Computer Science, Information Systems) OR Bachelor’s degree in a non-technical field (e.g. Business, Humanities, Marketing) and 1+ years IT-relevant experience OR High School diploma or equivalent and 3+ years IT-relevant experience.
Frequently transports and installs equipment up to 20 lbs.
Analytical Skills - The ability to collect information and identify fundamental patterns/trends in simple to moderately complex data. This includes the ability to gather, integrate, and interpret information from several sources.
Documentation - The ability to document solutions to basic IT issues by using standard policies and procedures.
Escalation Management - Knowledge of the procedures for incident escalation. This includes understanding when to escalate as required in a timely manner.
IT Expertise - Basic knowledge of major operating systems, major enterprise software applications, hardware, and middleware. This includes the ability to understand some development and testing and analysis methodologies.
IT Support - The ability to receive various computer related requests from end-users and operate the basic features of IT support software and tools to effectively provide IT services. This also includes the ability to respond with urgency to requests.
Monitoring - The ability to understand how to interpret basic data from logs in order to monitor and maintain performance and identify security issues.
Technical Troubleshooting - Knowledge of systematic approaches to solving common technical problems (e.g., hardware, software, application, operational). This includes the ability to identify problems and report and escalate problems according to established procedures, and the ability to identify available information resources for troubleshooting.
Workstation Software - Thorough understanding of desktop operating systems such as Windows and OSX, including a thorough understanding of the full Microsoft Office Suite with an emphasis on Outlook, Word, and Excel. This also includes the ability to troubleshoot basic to intermediate software issues relating to the operating system or end-user applications.

Nice To Haves

Commscope iMvision Data Base knowledge a plus

Responsibilities

Rack and install a large inventory of servers, storage, networking gear, data center gear and serial consoles in our production environment
Perform initial configuration and provision for deployment: servers, network gear and various infrastructure related equipment (Console/ILO) configurations for sys-admins
Perform stringent site management and planning for production deployments and growth
Troubleshoot and remedy hardware issues, and provide a detailed report to management/administrators
Manage local vendors for procurement/installations/remediation
Manage RMA/EOL/Disposal processes with various sources
Maintain an up-to-date inventory list of all hardware equipment for locations
Help with co-location capacity and growth planning as well as rack and server layouts with corporate tools
Implement and follow best-practice methodology for maintaining a datacenter/co-location environment for power/cooling/cabling
Track datacenter/co-location related issues and tasks via our ticketing system
Participate in a 24x7x365 on-call support rotation
Experience working in a structured cabling central patch environment
10/40/100g patching knowledge
VFL + Basic fiber troubleshooting
Familiar with proper fiber end-face cleaning procedures
Commscope iMvision Data Base knowledge a plus
Adding copper cabling patching connections, punch down/run cables
Ability to read and understand cabling scopes of work
Ability to manage cable integrators and audit performed work to the actual SOW
Quality Assurance Fundamentals
Adding fiber MPO knowledge or fiber TX/RX principals Trouble shoot Fiber/cooper
Basic testing of fiber and copper for support and troubleshooting
Available for travel as needed
Serves as escalation point from service desk to resolve advanced system and/or application issues by interfacing with users, other IT Engineers, and vendors to resolve issues.
Collects, troubleshoots, and debugs issues with networks, systems, and/or applications by completing basic root cause analyses, and escalates issues both internally and externally as needed.
Networks with colleagues within domain of expertise to gain insight, ideas, and connections.
Manages distractions, prioritizes tasks, and deals with setbacks in a timely manner under direction from more senior personnel.
Adapts to moderate changes and setbacks in order to manage pressure and meet deadlines.
Understands the importance of contributions from individuals of varying backgrounds, locations, and cultures.
Communicates with project lead via email and direct conversation to provide project status updates and information about impending obstacles.
Completes moderate technical tasks assigned by more senior personnel.
Regularly discusses issues within and outside of project team to maintain open communication.