The Data Center Governance & Operations Assurance Analyst is responsible for assisting with governance and operations assurance activities within the Data Center Services Organization. The overall objective is to provide governance and operations assurance support for the Information Technology Environments. Responsibilities: Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks Provide technical/strategic direction to team members Review requirement documents, define hardware requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.