Data Center Facility Operations Manager, Data Center Operations

Amazon • Sterling, VA

87d • $119,400 - $227,800

About The Position

As a Data Center Facility Manager at AWS, you will oversee all aspects of the data center’s critical physical infrastructure, ensuring high availability and performance while maintaining service level agreements. You will manage on-site teams of technicians and vendors, drive safety and security culture, and engage in improvement projects. This role requires a hands-on approach to managing routine and emergency services on critical systems, and you will be responsible for the team's career development and performance management.

Requirements

• 2+ years of people management and team development experience.
• 5+ years of engineering work managing large-scale services experience.
• Experience in people management and team development.
• Experience in engineering work, managing large-scale services.
• Experience maintaining SLAs through proactive issue detection and reporting.
• Experience operating a mission-critical team or product.
• High school or equivalent.

Nice To Haves

• 3+ years of work in a management position with 5 or more direct reports experience.
• 5+ years of work in data centers with an emphasis on building and equipment operation experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Knowledge of electrical and mechanical systems involved in critical data center operations.

Responsibilities

• Oversee all aspects of the data center’s critical physical infrastructure.
• Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers.
• Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members.
• Promote healthy team culture and peak morale.
• Effectively manage the operations budget and expenditures.
• Engage in improvement projects and drive them from conception to completion.
• Act as an escalation point for all facilities-related issues.
• Oversee operation and management of routine and emergency services on critical systems.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out-of-hours emergency calls.
• Support more than one location/site.
• Assist in the build out of new facilities and projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools.

Benefits

• 401k
• health_insurance
• dental_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• tuition_reimbursement
• employee_discount_programs
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED