Data Center Facility Manager, Data Center Community

Amazon • Fairless Hills, PA

1d • Onsite

About The Position

Join our dynamic team and become a critical technical leader who ensures the
heartbeat of our global infrastructure remains strong and resilient. In this
pivotal role, you'll be the guardian of our data center operations, driving
reliability and performance while optimizing operational efficiency across
complex technical environments.

Data Center Facility Manger role acts as Amazon’s front line when it comes to
hands-on electrical and mechanical equipment troubleshooting. They will
maintain, operate, and troubleshoot mission-critical data center facility
equipment including electrical support equipment such as stand-by diesel
generators and related fuel systems, 3 phase electrical systems that include but
not limited to switchgear, UPS units, PDUs, and wet cell batteries and
associated systems. Mechanical equipment includes CRAC units, centrifugal
chillers, cooling towers/water chemical systems, air handlers and associated
systems, pumps, and motors. Additional support equipment is included in the
scope of the role which includes fire suppression systems, building automation
systems, and general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS GovCloud region will be
restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be
accessed from outside of the United States)

As the Facility Manager, your role demonstrates a strong commitment to
prioritizing the development and well-being of team members, as well as
fostering diversity and inclusion. You will oversee all facets of the data
center's critical infrastructure with a focus on continuous availability and
optimal performance, while upholding high-quality standards and minimizing any
impact on internal and external customers. Additionally, you will play a crucial
role in process optimization, staff management, setting performance metrics, and
driving continuous improvement initiatives, all while ensuring a supportive and
inclusive work environment.

Requirements

• 2+ years of work in a management position with 5 or more direct reports experience
• 3+ years of experience in industrial electrical or mechanical systems
• 3+ years of administrative experience including Microsoft Office products

Nice To Haves

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or 5+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.) experience
• Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
• Experience communicating technical details verbally and in writing
• Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment.
• Behavioral interviewing and hiring experience

Responsibilities

• Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers
• Manage teams of 24x7 engineering technicians in all facets of their career
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion
• Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs
• Effectively and efficiently manage the operations budget and expenditures
• Routinely operate as the afterhours on-call Data Center Facility Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s)
• Manage teams of 24x7 engineering technicians: Prioritize and assign tasks, coach and create documentation, guide and train staff on best practices.
• Effectively and efficiently manage operations budget: Monitor and control expenditures, ensure optimal resource allocation.
• Engage in improvement projects: Drive projects from conception to completion, collaborate with support teams.
• Coordinate with third-party vendors: Ensure adherence to contracted service level agreements (SLAs).
• Communicate complex technical information: Adapt communication style for diverse stakeholders, including non-technical audiences.
• Respond to out-of-hours emergency calls: Address urgent issues that may arise outside regular working hours.
• Act as an escalation point for facilities-related issues: Oversee routine and emergency services, ensure safety procedures are followed.
• Deliver operational excellence: Prioritize team development and well-being while achieving operational goals.
• Foster a diverse and inclusive team culture: Empower team members to reach their full potential.
• Perform physical tasks: Lift and move objects of varying weights, walk job sites in different terrains while maintaining balance and safety.
• Promote accessible work environments: Support employees' diverse needs.
• Work in noisy environments when required: Utilize approved personal protective equipment (PPE).
• Support multiple locations/sites: Coordinate and manage operations across different sites.
• Provide on-site management for builders, five days a week. (No remote work)

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager