Data Center DCIM Program Lead - Infrastructure Operations

Cloudflare•San Francisco, CA

About The Position

We are seeking a DCIM Program Lead to build, scale, and own our Data Center Infrastructure Management program. This leadership role is part of the Infrastructure Operations organization, which is responsible for building, scaling, and running one of the world's largest and most important cloud networks. Cloudflare’s global network spans more than 330 cities, and is a key strategic asset that supports all of our customers and products. As a leader on this team, you will play a crucial role in ensuring the performance, availability, and security of our infrastructure. The DCIM Program Lead role is the single point of ownership for the Nlyte platform across Cloudflare's global network of 330+ cities. You will architect our Workflow and Change Management policy, own the strategic vision, and help drive the deep integration necessary to establish Nlyte as the mandatory Single Source of Truth (SSOT), enabling the disciplined, high-velocity scale of our edge and core network. We operate in a fast-paced environment where you will be expected to drive both project delivery and operational excellence through continuous improvement, standardization, and optimization. This isn't just about day to day operations; it's about building a scalable, performant, secure, and resilient infrastructure that plays a critical role in us building a better Internet.

Requirements

Education: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent practical experience.
Experience: 7+ years in Infrastructure/Data Center Operations, including inventory control and asset lifecycle.
4+ years managing a major DCIM platform (Nlyte preferred).
Proven ability to lead complex, cross-functional programs and manage vendor relationships in a high-velocity environment.
Experience with leading change management in ERP and asset management transformation efforts.
Technical Skills: Expert with ERP asset management and maintenance management functionalities.
Expert-level knowledge of ITIL v4, particularly Change and Configuration Management, with demonstrable experience enforcing standards at a global scale.
Strong understanding of Data Center infrastructure, including data center hardware (servers, storage, networking equipment) and their configurations.
Ability to analyze complex data and generate detailed reports.
Soft Skills: Exceptional attention to detail and strong organizational skills.
Excellent problem-solving and root cause analysis capabilities.
Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.
Customer service-oriented with a proactive and collaborative team approach.

Responsibilities

Own the successful deployment of CAPEX investments, ensuring our infrastructure scales ahead of demand.
Collaborate strategically with cross-functional partners including Project Managers, Capacity Planning, Finance, and Security to deliver on ambitious group initiatives.
Manage key third-party vendors and contractors, holding them accountable for performance and service level agreements (SLAs).
Drive a culture of continuous improvement by championing standardization, optimization, and automation.
Own incident response, root cause analysis (RCA), and executive-level communication during critical events.
Foster a best-in-class operations team by bringing fresh perspectives, leadership acumen, and a focus on employee engagement.
Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process), ensuring strict ITIL/ITSM compliance across IT, Facilities, and Deployment teams worldwide.
Technical Integration Leader: Support the complex, bi-directional API/database integration between Nlyte and core enterprise systems (ERP, CMDB, etc) to automate asset management and trigger workflow requests.
Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models, ensuring resource availability and optimization for new services like Workers AI and R2.
Governance & Leadership: Establish and track key operational metrics (e.g., Workflow Compliance KPIs, Data Accuracy Rate), providing executive reporting on infrastructure risk.
Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.