Data Center Customer Operations IV

Equinix•Seattle, WA

2d•Onsite

About The Position

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary Data Center Technician position at our downtown Seattle location.

Requirements

Demonstrated experience as a data center technician
Ability to install fiber trays, fiber ladders, rack and stack customer equipment
High School Diploma
Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
Able to lift heavy equipment/items up to 50 pounds
Able to work days/nights/weekends/holidays, if needed and/or required

Nice To Haves

Experience using BERT and SONET test equipment a plus

Responsibilities

Installations Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Queue Management Determines work priorities from the Oracle queue and ensures adherence to all commit times
Testing/Troubleshooting Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed
Cross Connects Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Documentation/Reporting Maintains detailed written records of all work activity
Projects Leads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projects
Training May deliver training to others on operations procedures and basic safety
Identifies site specific safety issues and integrates into training
Customer Management Supports customer satisfaction through timely and precise order execution and quality assurance checks

Benefits

Employee Assistance Program: An Employee Assistance program is available to all employees.
Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.

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