Data Center & Critical Environments Programs & Governance Lead

JLL•New York, NY

2d•Remote

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This leadership position is responsible for ensuring the delivery of Data Center programs across a dispersed portfolio including enterprise, colocation, hyperscale, edge computing environments, and/or critical spaces: Trading Floors, Labs & Clean Room environments. The role supports due diligence, transitions, quality assurance, assessments, operations and compliance of data centers with a primary focus on operational service delivery quality, reliability and client satisfaction.

Requirements

Ability to interact with leadership, both internally and externally
Ability to interact with engineers and technicians at all levels
Position requires up to 30% travel
Thorough understanding of data center infrastructure, programs and systems related to operational delivery
Prior experience with development of mission critical programs, procedures, and DCIM/MCIM/CMMS systems
Demonstrated experience using analytics to trend and forecast outcomes and areas of risk.
Ability to articulate value proposition to clients and deliver solutions
Strong leadership capabilities to manage and influence large teams
Technical consulting and advisory skills
Bachelor’s degree in engineering (Electrical, Mechanical, Civil, or related field) preferred or related experience
Minimum of 7-15 years data center operations experience related to FM service delivery

Nice To Haves

Experience with all levels of Data Center configurations and operation types: enterprise, collocation, hyperscale and edge computing environments
Background in critical environments operations, portfolio transitions and technical due diligence
Experience with risk management and technical training program development and compliance

Responsibilities

Provide data center operational direction and leadership at the account level to advance operational delivery quality for data center program management for both gray space and white space infrastructures
Build and maintain strong working relationships with key client representatives, acting as subject matter expert in data center operations and reliability
Implement standard business operating mechanisms including regular team meetings, strategic review forums, and analysis/reporting processes to ensure team alignment
Deployment and continuous alignment of the Critical Environments Playbook and related programs across existing and new accounts
Lead large teams through education and influence to optimize operational outcomes for data center/CEM global programs
Drive operational excellence within critical operational performance and compliance environments
Support a culture of 100% data center uptime according to JLL contractual parameters, exceeding customer expectations
Lead data center site assessments, JCAP site assessments, and other on/off-site deliverables for clients and JLL
Provide account-specific data center solutions and transition support for complex engagements and transformation programs in high-risk environments
Monitor market trends and changes to ensure JLL provides industry best practice in DC FM Operations delivery
Develop business continuity and disaster recovery plans
Conduct regular operational audits, programmatic audits, safety audits and risk assessments
Ability to lead incident response and root cause analysis for system failures