Data Center Cluster Operations Leader, South Georgia, AMER MLZs

Amazon • Hampton, GA

9d

About The Position

Amazon seeks exceptional leaders for a strategic senior management position
overseeing our data center operations. This executive role offers significant
visibility within the organization and aligns with our mission of becoming the
world's most customer-centric company.

As a Cluster Leader, you will lead department heads responsible for data center
infrastructure, ensure operational integrity of large-scale network and server
systems, drive innovation that benefits our customers, and maintain Amazon's
high standards for operational excellence.

The ideal candidate combines strategic planning with operational expertise. At
Amazon, we value leaders who demonstrate both business unit management skills
and the ability to lead large teams effectively. You must be ready to engage
directly in operations when needed.

If you are passionate about Customer Experience, think and act globally and want
to contribute to the operational excellence of Amazon.com data centers. This may
be the challenge you’ve been looking for!

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Requirements

• Bachelor's degree or above in Engineering, Computer Science, or a related field
• 6+ years of data center design, construction, operations, or facility maintenance experience
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• 10+ years of relevant experience managing data center operations, facility engineering operations, critical environment facilities, data center build-outs and scaling, general manufacturing or similar

Nice To Haves

• Experience managing projects and working independently
• Experience with continuous improvement methods such as Kaizen, Lean, DMAIC, etc.
• Knowledge of mechanical and electrical systems
• Experience in one or more IT infrastructure domains (storage, compute, networking, security, software development, systems administration, database engineering or
• administration, machine learning, cloud infrastructure, big data, DevOps, or other IT infrastructure domain)

Responsibilities

• Lead and supervise a team of Data Center Managers (3-9 areas and front-line managers) and 100-150 hourly associates within Regional Data Centers.
• Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, and efficiency in support of our data center operations.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for meeting and exceeding operational goals.
• Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective including mentoring and training.
• Develop, improve, and share operational best practices across the globe.
• Hiring, managing, and developing the operations management team including data center managers and data center operations technicians. Planning and executing the Infrastructure Operations component of new AWS data center buildouts, new colocation buildouts, AWS data center expansions, and colocation expansions, including the network and server rack infrastructure to facilitate the daily operations.
• Experience in successful insourcing and/or outsourcing specific tasks balancing internal skillsets with frugality.
• Continuous improvement of operational processes, procedures, methods, and tools.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Executive