Data Center and Operations Technician

SRP • Tempe, AZ

9d • Hybrid

About The Position

Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona. Why Work at SRP At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power. SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits: Pension Plan (at no cost to the employee) 401(k) plan with employer matching Available your first day: Medical, vision, dental, and life insurance Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave) Parental leave (up to 4 weeks) and adoption assistance Wellness programs (including access to a recreation and fitness facility) Short and long-term disability plans Tuition assistance for both undergraduate and graduate programs 10 Employee Resource Groups for career development, community service, and networking Summary Our ideal candidate will have previous experience in providing computer and network support in a Data Center environment. Someone who demonstrates high standards and exceptional customer service. One of the most important traits we're seeking in a candidate is someone who wants to grow beyond just managing "tickets." We want someone who wants to learn, be proactive, and take initiative around mastering new and more complex tools and tactics to grow on our team. Under limited supervision, interprets and performs complex analysis of the IT performance environment. Responsible for first and second level problem determination and resolution. Must be an independent problem solver and strong team-player capable of making solid fact-based decisions under pressure. Must be proficient typing and possess excellent written and verbal communication skills. Strong preference for experience in a Data Center with monitoring tool sets such as ScienceLogic, Solar Winds, Riverbed or AppDynamics. Strong troubleshooting skills and a basic understanding of network fundamentals and concepts required. Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed.

Requirements

• Must be an independent problem solver and strong team-player capable of making solid fact-based decisions under pressure.
• Must be proficient typing and possess excellent written and verbal communication skills.
• Strong troubleshooting skills and a basic understanding of network fundamentals and concepts required.
• Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed.
• College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.
• Candidates with up to 3 years of relevant education, experience, or a combination of both (Level I).
• Candidates with more than 3 years but less than 6 years of relevant education, experience, or a combination of both (Level 2).
• Candidates with 6 or more years of relevant education, experience, or a combination of both (Senior Level).
• All candidates must be legally authorized to work in the United States.

Nice To Haves

• Our ideal candidate will have previous experience in providing computer and network support in a Data Center environment.
• Someone who demonstrates high standards and exceptional customer service.
• Strong preference for experience in a Data Center with monitoring tool sets such as ScienceLogic, Solar Winds, Riverbed or AppDynamics.

Responsibilities

• Monitors system management tools and correlates patterns to detect potential problem areas.
• Provide comprehensive technical support services to clients.
• Performs diagnostic tasks and interprets codes/logs to determine the cause of IT systems problems.
• Monitors scheduling software to ensure that production schedules are accurate and corrects or escalates problems.
• Ability to perform duties methodically despite frequent interruptions by telephones, alarms and employee requests.
• Interface with both internal and external SRP customers and for external support and escalations.
• Basic understanding of network monitoring concepts and management tools.
• General knowledge of network topology and standards.
• Basic level understanding of virtualized platforms such as VMWare, AWS, Azure, and Citrix.
• Prepare turnover reports, statistics, documentation and quality control standards to improve team operating efficiency.
• Ability to assess, prioritize, respond, and escalate issues accordingly.
• Receives calls from all levels of the company and responds in a tactful and courteous manner utilizing proper telephone/email etiquette.
• Facilitates the major incident process ensuring quick support mobilization via callouts and escalation processes.
• Responds to user concerns by helping with their problems and/or procedures, answering questions and/or escalating calls and tickets to the appropriate support group.
• Identify internal system problems and work with appropriate area for resolution.
• This is a shift work position. The will include over-nights and weekends.

Benefits

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed