Data Center and Enterprise IT Operations Lead

DMI•Quantico, VA

1d•Onsite

About The Position

DMI, LLC is seeking Data Center and Enterprise IT Operations Lead to join us. Duties and Responsibilities: Supervises all personnel engaged in the operation and support of computer systems and peripherals for large scale operations. Supervises and participates in complex operating systems, systems software planning and implementation, and production support activities. Interfaces with Contractor and Government personnel, confers with equipment and software vendors, and directs subordinate personnel to take appropriate courses of action. Provide security operations or coordinates security operations functions in support of cybersecurity accreditation – risk management framework (RMF) continuous monitoring process. Also responsible for writing, editing, and preparing graphical presentations of technical information. Manages and operates a centralized service desk. Oversees User Support and Help Desk Specialist resolving request/problem incidents. Ensures all tickets are properly resolves as quickly as possible. Coordinates technical support from other administrators and developers as required. Measures effectiveness of incident/problems to determine resolution rates, potential system wide issues.

Requirements

Minimum of ten (10) years of progressive experience in operating computer systems.
Must have minimum of three years supervisory and management experience in 7x24 operational environments.
Experience in engineering data center.
Broad experience with virtualized environments, managing SANs/NAS devices, email services, desktop services, and a variety of technologies supporting computing capabilities.
Demonstrated ability to provide an outstanding customer service experience in a variety of circumstances across all organizational levels.
Position requires minimum of Security Plus, Microsoft Certified Solutions Expert (MCSE) and CISSP certification.
Position shall meet the requirements of an ITA III per the DoD 8570.01-M
This position requires the person(s) to be eligible and adjudicated to TS/SCI clearance level at contract start.
Must be a U.S. Citizen

Nice To Haves

Certified Information Systems Security Professional (CISSP) certification preferred.

Responsibilities

Supervises all personnel engaged in the operation and support of computer systems and peripherals for large scale operations.
Supervises and participates in complex operating systems, systems software planning and implementation, and production support activities.
Interfaces with Contractor and Government personnel, confers with equipment and software vendors, and directs subordinate personnel to take appropriate courses of action.
Provide security operations or coordinates security operations functions in support of cybersecurity accreditation – risk management framework (RMF) continuous monitoring process.
Responsible for writing, editing, and preparing graphical presentations of technical information.
Manages and operates a centralized service desk.
Oversees User Support and Help Desk Specialist resolving request/problem incidents.
Ensures all tickets are properly resolves as quickly as possible.
Coordinates technical support from other administrators and developers as required.
Measures effectiveness of incident/problems to determine resolution rates, potential system wide issues.

Benefits

Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume