Data Capture CERIS Ops Supervisor

CERIS • Fort Worth, TX

2d • $18 - $27 • Remote

About The Position

The Data Capture CERIS Operations Supervisor is responsible for managing daily
production for the department, which may include one or more of the following
functions:  human resources, customer service, and promoting positive mentorship
for the team.

 This is a remote position.

Requirements

• Clear written and verbal communication skills with the ability to communicate complex ideas across multiple platforms
• Ability to remain poised in demanding situations and communicate diplomatically
• Ability to skillfully manage multiple, complex projects and competing priorities while working under pressure to meet deadlines and maintaining strong customer service orientation
• Ability to work independently, while remaining available to others
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
• Must have technical knowledge of applicable laws, policies, and procedures in defined territory
• Strong interpersonal, time management and analytical skills
• Great attention to detail and focus on results
• High school diploma or equivalent
• Minimum of 1 year office experience
• Minimum 1 year as closing analyst
• Previous supervisory experience preferred

Nice To Haves

• Previous supervisory experience preferred

Responsibilities

• Responsible for directing a designated group of employees in their day-to-day operations
• Accountable for maintaining highest quality of service
• Handle human resources matters directly related to employees supervised
• Maintain employee confidence and protect operations by keeping sensitive information confidential
• May be required to travel overnight to attend meetings
• May perform daily, weekly and monthly reviews of various reports, invoices, logs and expenses
• Approve Electronic time cards for employees
• Assist Manager in establishing employee schedules
• Oversee quality control and tracking or error rates
• Maintaining HIPAA compliance in all aspects of communications
• Track all protocol changes made by clients and communicating those changes with the team
• Perform timely and accurate employee evaluations
• Assist manager in the hiring process, help conduct interviews
• Additional duties as assigned

Benefits

• Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees