Data and Quality Analyst

American Nurses Association•Silver Spring, MD

78d•Hybrid

About The Position

The American Nurses Enterprise (ANE) is seeking to hire a dedicated and high-performing Data and Quality Analyst. The Data and Quality Analyst supports the quality leadership team and ANCC department directors to plan, develop, organize, and execute quality management, customer support initiatives, and supports process improvement. Under the leadership of the INR&QM director, the Data and Quality Analyst operationalizes the ANCC Quality Management System (QMS) ensuring its effectiveness in meeting the requirements of the ISO 9001:2015 Quality Management System Standard. The Data and Quality Analyst supports the process of maintaining ISO 9001:2015 certification for all ANCC credentialing programs and builds strong relationships with departments to support continual quality improvement initiatives in ANCC and across the American Nurses Enterprise. The Data and Quality Analyst coordinates external and internal audit processes related to ANCC's QMS, including closely supporting a team of internal auditors for ANCC's internal accountability process (IAP), and manages SharePoint document management systems (INR&QM Pulse intranet pages) for ANCC and the ANE as applicable. The Data and Quality Analyst demonstrates and promotes the Enterprise vision, mission, and values. Join the American Nurses Enterprise (ANE) and be part of the team building a healthy world through the power of nurses. Our goals are to (1) Elevate the Profession of Nursing Globally (2) Evolve the Practice of Nursing to Improve Health, Health Care, and Health Equity and (3) Ensure the Professional Success of Nurses. Our core values: Trusted, Inclusive, Innovative and Empowered guide everything we do. We are committed to creating a supportive and dynamic workplace where employees can thrive. We understand the importance of work-life balance and offer flexible work arrangements and generous paid time off. Our modern office spaces are designed to foster collaboration and creativity. The collaborative culture and supportive team environment make ANE a great place to grow your career.

Requirements

Baccalaureate degree or equivalent specialized work experience required.
6+ years relevant quality experience, preferably in ISO 9001:2015.
Progressive experience in coordinating complex projects and concurrent task coordination.
Demonstrates exceptional attention to detail and strong technology proficiency.
Applies meticulous attention to detail and advanced technical skills to achieve high-quality outcomes.
Uses precision and a strong aptitude for leveraging technology effectively.
Strong interpersonal skills with the ability to engage effectively in training and collaborative problem-solving.
Ability to build rapport and communicate effectively to support training and resolve issues.
Skilled at relating to others to facilitate learning and address challenges constructively.
Progressive experience in gathering information and data (including developing tools for this purpose), and with developing appropriate action plans and approaches to address.
Possesses a solid knowledge and understanding of commonly used quality management concepts and principles.
Must be able to multi-task under pressure, prioritize effectively and take initiative.
Must have strong, positive interpersonal skills, and work independently as well as part of a team.
Must have strong critical thinking and problem-solving skills and independent decision- making capabilities.
Strong attention to detail: conscientious with data and language.
Must be proficient in all Microsoft office products.

Nice To Haves

ISO 9001:2015 Lead Auditor - Quality management systems auditing skills.
ISO 9001:2015 Lead Implementer - Building and managing a quality management system.
Certified Professional in Healthcare Quality (CPHQ)
Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Project Management Professional (PMP)
ISO 22301:2019 Lead Auditor - Business continuity management systems auditing
Certified Associate in Project Management (CAPM)
Six Sigma Green Belt
PRINCE2 Foundation/Practitioner

Responsibilities

Operationalizes ANCC's Quality Management System (QMS) including the process of maintaining ISO 9001:2015 certification for all credentialing programs.
Serves as internal subject matter expert in ISO 9001:2015 standards and external/internal audit processes.
Trends compliance with ISO standards and provides regular reports to executive leadership through regularly scheduled and ad hoc management review meetings.
Works collaboratively with department directors and staff to trend data, identify areas of noncompliance and/or opportunities for improvement, and develops strategies to address areas that may be subject to better performance.
Monitors resolution of noncompliance resulting from negative audit findings or department-identified issues.
Conducts planned interval department quality audits. Orients new staff to the QMS and applicable ISO standards.
Trains staff on the Quality Management System Repository (Q9-QMS) and maintains/updates all quality-related documents in the system.
Ensures annual vendor evaluation of external providers. Recruits, trains and mentors a team of internal auditors. Develops internal audit plans/schedule. Serves as member of the internal audit team and quality advocates team and conducts scheduled internal audits. Reviews and disseminates internal audit reports to ANCC leadership.
In collaboration with the Nursing Research team, develops and executes internal and external customer satisfaction surveys including but not limited to: ANCC surveys to meet ISO standards; ANE surveys to evaluate support departments and their activities (such as appraiser processes); and ANE surveys to assess department-level collaboration. Analyzes data and prepares reports for executive leadership.
Supports quality improvement and customer support initiatives within the ANE to support promoting ANE values and strategic goals (for example, use of RASCI, communications plans, program evaluation, or similar).

Benefits

flexible work arrangements
generous paid time off
401K retirement contributions of up to 7%
generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off
11 paid Holidays
excellent health/medical benefits
Commitment to your career development and advancement through ANE learning and development programs (internally and externally).

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume