Data and Integrations Consultant (ProServ 228)

AcuityMD•Boston, MA

3d•$110,000 - $150,000•Remote

About The Position

The Professional Services team is seeking a skilled and detail-oriented Data and Integrations Consultant to join our team. This customer-facing role is essential for scoping, configuring, and supporting seamless integrations between our customers’ CRM and ERP systems and our platform, as well as product implementations. The role requires both technical proficiency and thorough understanding of how our customers leverage their CRM and ERP systems. The individual will work closely with customers, taking a consultative approach to understand their requirements and providing expert guidance to ensure our solutions are effectively tailored to meet their needs. Team Mission The Professional Services team is part of a tightly integrated commercial organization that is responsible for the end-to-end customer experience from initial sale and implementation through ongoing application support, success, and expansion. We provide a frictionless project experience, which is an essential part of ensuring AcuityMD customers are thoroughly supported throughout their journey with us. We strive to turn our customers into true partners and “raving fans.” We focus on making our customers successful, and they will ensure that we are successful.

Requirements

5+ years of experience in system integrations, with a focus on CRMs and/or ERP systems, and data analysis
Advanced in SQL and working with relational databases
Strong understanding of data warehousing, ETL processes, and data visualization tools (e.g. Looker, Tableau, Power BI)
Strong understanding of CRM and ERP system functionalities and business processes.
Experience managing multiple integration projects simultaneously, meeting deadlines and customer expectations.
Ability to work cross-functionally with developers, product managers, and customer-facing teams.
You must have an eligible work permit in the USA to be considered for this position

Responsibilities

Lead the delivery of high-value integration services, providing expert guidance and support to customers, ensuring seamless data flow and compatibility
Ensure integration solutions meet functional and technical requirements
Maintain and troubleshoot integrations between our Customers’ systems and our platform
Serve as the technical expert on CRM and ERP systems, understanding how they are structured, used, and leveraged by our Customers.
Work with relational databases, using SQL to manage, manipulate, and extract relevant data for integrations
Maintain a strong understanding of transaction-level sales data and its role in business operations
Provide support to both internal teams and customers during integration projects
Partner with product and engineering to support the development of integration services tailored to our Customers’ needs.
Identify opportunities to upsell consulting services and additional data solutions.

Benefits

Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.

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