AAA Life Insurance-posted 3 months ago
Full-time • Mid Level
Hybrid • Livonia, MI
501-1,000 employees
Insurance Carriers and Related Activities

Join us in revolutionizing an entire industry's customer engagement. We prioritize human connection through technology. If you're driven by purpose and want to make a meaningful impact on people's lives, this is the place for you. Our team challenges norms with the support of a trusted American brand. A leading professional services firm found that AAA Life associates demonstrate some of the highest levels of commitment, empathy, and dedication when compared to top U.S. companies in a benchmark analysis. We have the privilege to offer our products to tens of millions of Americans that make up the AAA member base. Our focus is on "working families", "everyday Americans", "ordinary citizens", "mainstream population", and "average income households", providing life insurance products that truly impact people's lives. The Analyst, Data and Audience Activation, is responsible for refining and enabling our audience activation strategy across all addressable marketing channels. This position supports the implementation, automation, and optimization of cross-channel campaigns using modern campaign orchestration platforms (e.g., Adobe Journey Optimizer, Salesforce Marketing Cloud, Oracle Responsys, Iterable), with an emphasis on generative AI to automate workflows, streamline procedures, and enhance marketing efficiency. The Analyst will leverage mid-level analytical capabilities and platform experience to manage, analyze, and interpret customer and campaign data, delivering data-driven insights that improve targeting and increase campaign ROI. This is a hybrid position in our Livonia, MI office.

  • Collect, organize, and manage campaign data from various touchpoints using tools such as Adobe Campaign, Salesforce Marketing Cloud, or Iterable.
  • Create refined audience segments based on demographic, behavioral, and transactional data.
  • Leverage generative AI tools (e.g., ChatGPT, Salesforce Einstein, Adobe Sensei) to automate routine marketing operations, generate dynamic content, recommend optimizations, and reduce manual effort.
  • Evaluate campaign performance using tools such as Power BI, Tableau, or native analytics platforms.
  • Design and maintain dashboards and automated reports.
  • Present actionable insights to marketing and business stakeholders to drive strategic decisions.
  • Collaborate with stakeholders to iterate on segmentation, messaging, and cadence strategies.
  • Partner with MarTech and Data Engineering teams to connect campaign systems with CDPs, CRMs, and data lakes for an integrated view of customer data.
  • Stay current with marketing technology trends, including generative AI, machine learning, and customer data platforms (CDPs).
  • Bachelor's degree in Marketing, Data Science, Business, or a related field preferred.
  • 3-5 years of experience in marketing analytics, marketing operations, or campaign execution roles.
  • Demonstrated ability to work with tools such as Adobe Campaign, Salesforce Marketing Cloud, Oracle Responsys, Iterable, or Adobe Journey Optimizer.
  • Hands-on experience with SQL, Excel, and data visualization platforms (e.g., Power BI, Tableau).
  • Familiarity with generative AI technologies and their application in marketing workflows.
  • Experience analyzing campaign performance across channels (email, display, direct mail, social, etc.).
  • Hybrid work environment that promotes work-life balance.
  • Comprehensive medical, dental, and vision coverage starting from your first day.
  • Employer 401k match and employer contribution to a pension plan.
  • Generous PTO and paid parental leave to support family needs.
  • Opportunities for associate engagement in various social programs and community involvement initiatives.
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