Data and Analytics Consultant

CVS Health•Franklin, TN

79d•$19 - $35

About The Position

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary Triage, analyze, determine root cause, and resolve InsPro system production unexpected results: Analyze and determine root cause of unexpected production issues related to the functionality of the InsPro Insurance Administration System (Agent Configuration, Commissions Configuration, Product Configuration, Premium Configuration, Claims Configuration, Document Configuration). Determine impact of production related issues - how often the issue occurs, impact to customers, business effort to deal with issue, ability to detect the issue. Consult with specific SSI Business Areas in order to collaborate with InsPro Technologies in the root cause and resolution of InsPro production and testing issues. Create Service request documentation (activity being attempted, expected results, actual results, business impact, sample data), enter service request ticket, respond to and update SR ticket as information changes. Assist with evaluating priorities across all SSI Teams/Departments. Collaborate with SSI testing team in specific business areas during InsPro system release testing - assist with defect resolution. Explain InsPro functionality, recommend use cases, analyze unexpected testing results. Execute/lead remediation of production issues - creating SQL queries to collect relevant data; creating excel workbooks to calculate difference between expected and actual results; developing plans/methods to update policies, premiums, agent commissions, claims. Executing remediation plans. Track, update, and report on InsPro System Production Issues and Work Requests in Workfront. Be able to use SOAP to create APIs to interact with the InsPro System for root cause analysis and analyzing/understanding InsPro System functionality Attend and periodically run daily production meeting to track and coordinate resolution of open issues; coordinate triage of new InsPro production issues Collaborate in meetings with New Business, Agent Licensing and Commissions, Policyholder Service, Call Center, and Claims and Business Analysis teams to discuss InsPro System issues, system modifications, and ways to utilize the InsPro system to more fully meet the needs of the business. Assist with implementation of InsPro System Releases into test and production regions. Configure, test, and audit InsPro system premium re-rating. Monitor outsources operations via reports, and SQL queries to validate business/third party administration interactions are working as expected. Be able to investigate and determine root causes of issues. Document WorkFront System InsPro System Production Issues and Work Requests with issue updates and data. Create InsPro system functionality documentation for Business Support Team

Requirements

Deep understanding of InsPro System
InsPro system functionality (member enrollment, agent administration and commissions, premium administration, policy administration, claims administration, and correspondence)
Intermediate knowledge and experience with SQL and database tables
Able to use, modify, create and troubleshoot more than simple queries
Advanced knowledge level and use of MS Excel (formulas and organization; lookups, pivot tables, analysis)
High level knowledge of SSI business processes
Experienced in collaboration and communication with cross functional teams

Nice To Haves

Detailed understanding of how the InsPro System interacts and interfaces with business and vendor technology architecture
Experience with using SOAP or similar tool to create APIs

Responsibilities

Triage, analyze, determine root cause, and resolve InsPro system production unexpected results
Analyze and determine root cause of unexpected production issues related to the functionality of the InsPro Insurance Administration System (Agent Configuration, Commissions Configuration, Product Configuration, Premium Configuration, Claims Configuration, Document Configuration)
Determine impact of production related issues - how often the issue occurs, impact to customers, business effort to deal with issue, ability to detect the issue
Consult with specific SSI Business Areas in order to collaborate with InsPro Technologies in the root cause and resolution of InsPro production and testing issues
Create Service request documentation (activity being attempted, expected results, actual results, business impact, sample data), enter service request ticket, respond to and update SR ticket as information changes
Assist with evaluating priorities across all SSI Teams/Departments
Collaborate with SSI testing team in specific business areas during InsPro system release testing - assist with defect resolution
Explain InsPro functionality, recommend use cases, analyze unexpected testing results
Execute/lead remediation of production issues - creating SQL queries to collect relevant data; creating excel workbooks to calculate difference between expected and actual results; developing plans/methods to update policies, premiums, agent commissions, claims
Executing remediation plans
Track, update, and report on InsPro System Production Issues and Work Requests in Workfront
Be able to use SOAP to create APIs to interact with the InsPro System for root cause analysis and analyzing/understanding InsPro System functionality
Attend and periodically run daily production meeting to track and coordinate resolution of open issues; coordinate triage of new InsPro production issues
Collaborate in meetings with New Business, Agent Licensing and Commissions, Policyholder Service, Call Center, and Claims and Business Analysis teams to discuss InsPro System issues, system modifications, and ways to utilize the InsPro system to more fully meet the needs of the business
Assist with implementation of InsPro System Releases into test and production regions
Configure, test, and audit InsPro system premium re-rating
Monitor outsources operations via reports, and SQL queries to validate business/third party administration interactions are working as expected
Be able to investigate and determine root causes of issues
Document WorkFront System InsPro System Production Issues and Work Requests with issue updates and data
Create InsPro system functionality documentation for Business Support Team

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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