Data Analytics Manager

United Airlines•Chicago, IL

8d•$112,480 - $146,540

About The Position

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Job overview and responsibilities Manager Data Analyst – IT is a data driven leader with a passion for data and analytics, the willingness to dig deep into details, and the ability to assess the big picture and identify process improvement Developing and maintaining strong relationships with key stakeholders across Digital Technology and Product teams with a good understanding of the business, as well as leading, coaching, training, and motivating a talented team are keys to success in this role This team would be integral to interpret data gathered from various sources and interpret patterns and trends and turns it into information which improves Operational Excellence (OX) This role requires a communicator with passion for finding the signal in data and ability to come up with improvements to applications and metrics to be measured Should be comfortable enough to communicate with the developers, platform teams, business analysts, user experience and the leadership in influencing change based on the data The team will partner with Customer Travel Experience (CTE) product owners on operational metrics This role Deeply understands the digital performance of the applications/systems influencing the business functionality of applications/systems Understands the right questions to be asked on the platform data tied to the CTE Develops streamlined and comprehensive data analytics workstreams Areas of focus will include, but are not limited to: Data Visualizations Application performance analysis Error patterns, top factors contributing to errors Identify, design, and implement internal process improvements: recommendations for performance and greater scalability Modeling and coding of data Manages a small team of data analysts (contractors), takes part in the hiring process, provides technical guidance and subject matter expertise to the team Lead analysis of new platform updates and application releases, learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards Build trusted data products including dashboards and reporting products to support Digital Technology and other verticals within United that helps them make data driven decisions on application performance Communicate and share updates with senior leadership, along with putting together regular presentations Technical Expertise: Manage the complete lifecycle of a data product starting from identifying scope, requirements going onto the data pipeline build, UAT and production deployment phase. Focus on identifying actionable insights and define clear business outcomes for the data products being developed Ensure seamless integration of BI solutions with current systems and data sources Keep abreast of industry developments, tools, and best practices in BI and data analytics Lead reviews of models, solution strategies, and code with the team to leverage its collective experience and reviews of solutions with business/product management teams to ensure that they are acceptable

Requirements

Bachelor's degree in Engineering, Data science or another quantitative field (Computer Science, Mathematics, Statistics, Economics, Engineering, Operations Research)
4+ years in Data Analysis, Business intelligence, analytics, and data engineering, with 3+ of those years in a Fortune 500 company
1+ years in a manager role
Experience putting together presentations for stakeholders and leaders at a MD and VP level and interact with all levels of management
Proven Team Manager, ability to communicate a vision, inspire the team towards that vision and provide support to achieve it
Working knowledge of tools such as PowerBI, Tibco Spotfire, etc... to produce meaningful insights by creating elegant dashboards
Advanced Excel knowledge
Ability to study/understand business needs, design data/technology metrics that connect business processes with quantifiable platform outcomes, Understand KPI / Goal Settings from teams to large organizations
Advanced level SQL skills
Good working knowledge of Python
Strong problem-solving skills, using data to tackle problems
Outstanding writing, communication, and presentation skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Nice To Haves

Master's degree in Information Systems, Aviation management or related degree, MBA
Google Data Analytics Professional Certificate, Power BI Data Analyst Associate, AWS Certified Data Analytics, Enterprise Data Warehouse certifications, Palantir, Client Side performance metrics tools e.g. Quantum Metrics
3+ years in a manager role
Experience with AL/ML
Experience with Enterprise monitoring systems
Experience with Data-Bricks, Palantir Foundry, Microsoft SQL Server Management Studio
Previous airline or travel industry experience is a plus
Experience with AWS - Redshift, Quicksight, Athena
Experience with Big Query
Experience with Quantum Metrics and Akamai, Technologies and languages: Python, Spark, R, etc.
Continuous integration & delivery using Agile methodologies
Data Engineering experience

Responsibilities

Interpret data gathered from various sources and interpret patterns and trends and turns it into information which improves Operational Excellence (OX)
Come up with improvements to applications and metrics to be measured
Partner with Customer Travel Experience (CTE) product owners on operational metrics
Develop streamlined and comprehensive data analytics workstreams
Data Visualizations
Application performance analysis
Error patterns, top factors contributing to errors
Identify, design, and implement internal process improvements: recommendations for performance and greater scalability
Modeling and coding of data
Manages a small team of data analysts (contractors), takes part in the hiring process, provides technical guidance and subject matter expertise to the team
Lead analysis of new platform updates and application releases, learn the existing application/systems to research system performance, dig into errors, response time, service logs, define new data collection and tagging, create universal dashboards
Build trusted data products including dashboards and reporting products to support Digital Technology and other verticals within United that helps them make data driven decisions on application performance
Communicate and share updates with senior leadership, along with putting together regular presentations
Manage the complete lifecycle of a data product starting from identifying scope, requirements going onto the data pipeline build, UAT and production deployment phase.
Focus on identifying actionable insights and define clear business outcomes for the data products being developed
Ensure seamless integration of BI solutions with current systems and data sources
Keep abreast of industry developments, tools, and best practices in BI and data analytics
Lead reviews of models, solution strategies, and code with the team to leverage its collective experience and reviews of solutions with business/product management teams to ensure that they are acceptable