Data Analytics Manager

There's never been a more exciting time to join United Airlines! We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with pioneering technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. In the position of Data Analytics Manager, you will be part of the Digital Channels, Personalization, and Loyalty technology Product Analytics team. Your responsibilities include developing and maintaining solid relationships with key collaborators in the Digital Channels, Personalization, and Loyalty technology teams. You will also be leading and coaching a team that will collaborate with the Digital Operations Center (DOC) on operational metrics. You will be interpreting data from various sources, analyzing patterns and trends, and redefining it into actionable information to enhance Operational Excellence (OX). Additionally, you will be responsible for identifying application improvements and establishing metrics for measurement. Areas of focus will include, but are not limited to: Data Visualizations, Application performance analysis, Error patterns, top factors contributing to errors, and identifying, designing, and implementing internal process improvements: recommendations for performance and greater scalability.