Data Analytics and Work Queue Analyst

University of Washington•Olympia, WA

20h•Hybrid

About The Position

UW BUSINESS SYSTEMS INTEGRATION QUALITY AND TRAINING has an outstanding opportunity for a DATA ANALYTICS AND WORK QUEUE ANALYST Work Schedule 100% FTE Hybrid work environment with occasional on-site support for enterprise initiatives or leadership engagements May require limited evening or weekend work to support upgrades or time-sensitive initiatives POSITION HIGHLIGHTS The Data Analytics and Work Queue Analyst serves as the enterprise authority for revenue cycle Epic dashboards, slicer dicer report data analytics, and work queue (WQ) performance across UW Medicine. This role is responsible for transforming complex operational and system data into actionable insights that inform leadership decision-making, support process improvement planning, and proactively identify financial and operational risk with recommendations and expectations to deploy solutions. The Analyst provides advanced analytics, performance monitoring, dashboard development, dashboard operationalization, slicer dicer development and enterprise work queue strategy to improve outcomes, optimize throughput, identify system and workflow improvement opportunities, strategize opportunities and develop plans to reduce downstream denials. This role partners with operational leaders, Business Systems Analysts, Quality Analysts, Training teams, and Information Technology Services (ITS) to evaluate system and workflow changes, assess performance impact, and guide enterprise revenue cycle strategy through data-driven insight. DEPARTMENT DESCRIPTION The Business Systems Integration Quality and Training group is responsible for ongoing support, Epic system tool development and maintenance of the system infrastructure of Patient Access applications, along with the in-depth research of financial data, data analytics for use in making program and system decisions or recommendation and implementation of new processes, systems, programs, services and applications tools that are used to support and further the mission of patient care, research and teaching.

Requirements

Bachelor's degree in business, Healthcare Administration, Information Systems, Data Analytics, or a related field, or equivalent combination of education and experience.
Four or more years of progressively responsible experience in revenue cycle analytics, business systems analysis, or healthcare operations.
Demonstrated experience developing and interpreting complex data sets, dashboards, and performance metrics.
Working knowledge of Epic revenue cycle and patient access workflows sufficient to analyze performance and operational impact.
Proven ability to translate analytics into actionable recommendations for leadership.
Strong written and verbal communication skills.
An equivalent combination of education and experience may substitute for stated requirements

Responsibilities

Develops, maintains, and interprets enterprise-level revenue cycle analytics, dashboards, and performance metrics
Analyzes trends related to access, throughput, denials, and work queue performance to inform leadership decision-making
Translates complex data into clear, actionable insights and recommendations for executive and operational leaders
Serves as the enterprise owner for work queue performance, dashboard monitoring frameworks, slicer-dicer development including measuring volume, aging, prioritization of opportunities, throughput, and denial reduction
Evaluates work queue and dashboard trends to identify systemic risks related to backlog, capacity, regulatory compliance or workflow inefficiencies and develop recommendations to mitigate.
Partners with operational leaders and ITS, recommending data-informed strategies for reporting, work queue and dashboard optimization and operationalization
Assesses performance impact of operational or system changes on work queue, dashboard and reporting outcomes
Partners with ITS, Business Systems, and operational teams to evaluate the performance impact of Epic upgrades, enhancements, and workflow changes
Provides data-driven recommendations to leadership regarding system or workflow adjustments based on observed performance trends
Serves as a subject matter expert (SME) and consultant to ERC Leadership on revenue cycle analytics and work queue performance
Collaborates with Quality Analysts to align performance trends with quality findings and corrective action priorities
Partners with Training teams to inform education and reinforcement strategies based on performance data