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The Data Analyst collects, analyzes, and interprets large data sets to provide valuable insights to support business decision-making. They collaborate with various teams to identify key metrics, develop reports, and create visualizations to communicate complex data clearly and concisely. This position is part of the Innovation Division, where products and processes are reviewed and inspected to maintain the highest standards. The Innovation Division utilizes analytical skills to manage projects and evaluate the agency's operations, including internal structure, business processes, and information technology infrastructure, and develop methods for improvement. Its focus is on streamlining operations and enhancing the customer experience.