Data Analyst

Benjamin Franklin Cummings Institute of Technology • Boston, MA

236d

About The Position

Franklin Cummings Tech is expanding its in-house Data Insights capacity. The person in this role is responsible for leveraging data to grow, engage, and steward audiences across multiple platforms and departments. The person who is suited to this role could have a background in product management, software engineering, data analytics, or data architecture, with the goal of optimizing the student, donor, and employer experience college wide. This person would collaborate across the organization on audience analytics and optimization of the use of platforms such as Salesforce, Jen1, and others in our institutional tech stack. They would be responsible for working with our IT team to ensure digital infrastructure reliability and refining college operations with the tools we've invested in over the past 1-2 years. As the Data and Business Systems Analyst at FC Tech, you will partner with key stakeholders across our organization to gather and prioritize business requirements for our platforms (Jen1, Power BI, Salesforce, and Canvass). With the implementation of Jen 1 recently completed, you will be in charge of overseeing the integration and full optimization of new features and capabilities in our audience and donor management platforms.

Requirements

• Bachelor's Degree in data analytics, research methodology and/or statistics required, Master's Preferred.
• Have the ability to utilize new software and technologies as needed.
• Excellent written and communications skills.
• Demonstrated competency in statistics and research design and knowledge of computer applications is required.
• Must be fluent in SQL, Power Bi, and other relevant software tools to build data dashboards and create reports.
• Excellent problem-solving skills.
• Great attention to detail.
• Ability to work effectively across functions and departments, manage multiple projects, and complete tasks timely.
• Experience working in higher education and/or non-profit organizations with quantitative data analysis.

Responsibilities

• Partner with key stakeholders across FC Tech's departments (Development, Admissions, Finance, Students Affairs) to help gather requirements for their reporting and accountability needs.
• Ensure the business needs are articulated simply and completely with end to end processes in mind, translate them into actionable plans, and create a prioritization of those requirements with an eye toward highest value to optimize our Salesforce and Jen1 platforms.
• Set expectations on outcomes, timelines, and resources needed to ensure that stakeholder expectations are managed appropriately.
• Lead and facilitate meetings and discussions to gather requirements, troubleshoot issues, and provide updates on project progress.
• Oversee the planning and execution of technical development and data administration, ensuring that teams have proper insight into their business needs.
• Leverage superb data visualization skills to report status and progress updates of many types to executive team and key stakeholders across the college and external groups.
• Provide mentorship and development opportunities to others on how to upskill their reporting abilities.
• Regularly participate in team meetings and communicate with stakeholders of all levels to ensure the institutional goals are clear and the vision is aligned with institutional objectives.
• Document all changes to the institutional data dictionary.
• Communicate all platform updates and newly available capabilities to all stakeholders through release notes, trainings, and regular status updates.

What This Job Offers

• Industry: Educational Services