Data Analyst

The Walt Disney Company • Santa Monica, CA

6d

About The Position

The Growth & Retention Analytics team is looking for a Data Analyst who will help to measure and take action to improve subscriber retention across a growing ecosystem of Disney’s streaming service offerings (Disney+, Hulu, and ESPN+). Our team masters exploratory data analysis, advanced reporting, data visualization and storytelling to deliver actionable insights and provide recommendations to drive business decision-making. This team collaborates cross-functionally across the Direct to Consumer organization as well as with stakeholders from business units across The Walt Disney Company to generate insightful, compelling, and strategic analyses. This role will build strong relationships and partner closely with Finance, Business Operations, Business Strategy, and other Analytics teams to ensure the business understands complex retention trends and implications for strategic decision making. The team’s work will drive the development of business and operational plans that are expected to have broad influence at all levels of the organization.

Requirements

• Bachelor’s degree in Analytics, Computer Science, Statistics, Economics, Mathematics, or related field
• 3+ years of of hands-on analytical work experience with SQL driving strategic analysis to inform product or business decision making
• Strong analytical skills with the ability to apply business strategy to data analysis and recommendations
• Ability to think strategically, analyze and interpret first and third party information
• Experience manipulating large data sets and interpreting data trends using a multitude of disparate data sources and tools
• Expertise with data exploration and data visualization tools like Tableau or Looker
• Strong analytical and technical skills to troubleshoot issues, analyze the cause, quickly come-up with possible solutions, document the changes, and communicate organizational impact
• Strong experience in documenting the data requirements, data strategy, data rules (standardization, cleansing, and validation)

Nice To Haves

• Experience in the streaming media industry and/or supporting a direct-to-consumer or subscription-based product
• Experience in the technology industry and knowledge of how to build and implement data products

Responsibilities

• Communicate complex trends and churn drivers to a wide array of business stakeholders with varying technical expertise from operational teams to executive audiences, both in oral presentations and via written reports
• Partner closely with business stakeholders (Product, Business Operations, Finance, Marketing etc.) to identify and unlock opportunities for improved subscriber retention
• Create and maintain operational dashboards in Tableau and Looker to understand performance over time, enable efficient exploratory analysis, and equip partners with self-serve tools
• Translate complex business questions into SQL including proper cohorting, calculations, filtering criteria and/or aggregations
• Partner with Data Science teams to uplevel analyses using clustering/segmentation, regression modeling, and/or predictive modeling

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level