The Knot Worldwide-posted 1 day ago
Full-time • Mid Level
Hybrid • New York City, NY
1,001-5,000 employees

We're seeking a talented Data Analyst to join our Trust & Safety squad. Our Trust & Safety teams are dedicated to building a safe and secure environment for our users, protecting them from harm, fraud, and abuse. Data Analysts in the Trust and Safety squad will use rigorous methods to generate insights that advise product, engineering, and operations decisions on Trust and Safety. We collaborate with partner teams through all stages of development: actively uncovering risk and opportunity areas, crafting experiments to test hypotheses, analyzing the impact of our efforts, and highlighting takeaways. This role will be critical in producing better safety outcomes for our customers and improving our ability to build innovative products that detect and intervene in harm before it reaches customers. This role will work cross-functionally across Trust & Safety, Policy, Operations, Engineering, Product, and more to ensure everything we do to improve the safety and integrity of our platforms is driven, and we have a strong data infrastructure to measure success. This is an ideal opportunity for someone adept at navigating uncertainty, excels at cross-functional partnerships, process improvement through analytics, and is motivated by user safety and platform integrity. You will support the implementation of features across various product surfaces to enable user reporting, in-app education, and critical interventions to improve platform integrity and a safe and reliable user experience. If you're comfortable navigating complex systems and collaborating closely with stakeholders, you’ll thrive here.

  • Working closely and collaboratively with our Trust and Safety partners (Policy, Product, Operations, and Engineering teams) to develop data-backed strategies.
  • Defining metric-focused goals around customer experience, content safety, and platform integrity, and employing sophisticated analyses and industry-leading measurement techniques to help the Trust and Safety group attain these goals.
  • Working to consistently deliver clear insights while building foundational metrics, methodologies, data, and tools necessary to facilitate analytical excellence in Trust and Safety.
  • Lead efforts to define and uphold consistent data standards for tracking platform integrity incidents and harmful content.
  • Compile analytical insights, trends, and compelling presentation materials for leadership and non-technical audiences.
  • Assist in and evaluate the linguistic and regional translations of data standards to ensure their integrity across our global brands.
  • At least 3 years of experience
  • Proven ability to design and implement distributed system design utilizing both relational and non-relational data stores.
  • Proficiency with advanced analytical methods such as predictive models, model performance evaluation, A/B testing frameworks, etc.
  • Experience employing analytics to guide trust and safety, platform integrity, or risk mitigation strategies.
  • Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations.
  • High proficiency with advanced analytical techniques using SQL and Python.
  • A successful track record of distilling highly complex problems into narratives that are concise, action-focused, and memorable, and expressing your recommendations with both conviction and finesse.
  • Ability to effectively communicate insights to senior executives and non-technical stakeholders verbally, visually, and in writing.
  • Comfort reading, viewing, discussing, and writing about potentially disturbing content and subject matter daily (e.g. hate speech, financial harms, online harassment, adult material.)
  • We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.
  • We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service