Data Analyst- Technical Services & Operations

TYM North America Inc•Rome, GA

About The Position

We are seeking a detail-oriented Data Analyst – Technical Services & Operations to support data-driven decision-making across service, product support, and operations teams. This role focuses on transforming technical service data—such as warranty claims, service cases, diagnostics, and customer feedback—into actionable insights that improve product reliability, service efficiency, and customer satisfaction. The position blends core data analytics responsibilities with close collaboration with technical service, engineering, and product teams, serving as a key analytical partner rather than a hands-on service role.

Requirements

Basic to intermediate proficiency in SQL for querying and data extraction.
Experience with Excel (Pivot Tables, VLOOKUP/XLOOKUP, formulas; Macros a plus).
Familiarity with Python or R for data analysis and automation.
Experience working with dashboards and visualization tools (Tableau, Power BI, Looker Studio).
Bachelor’s degree in data science, Statistics, Mathematics, Economics, Computer Science, Engineering, or a related field is preferred.
Strong analytical thinking and problem-solving abilities.
Ability to explain technical findings clearly to non-technical stakeholders.
Experience working with operational, service, or technical datasets is highly desirable.

Responsibilities

Data Collection & Management
Extract, consolidate, and manage data from service systems, warranty platforms, CRM tools, and operational databases using SQL and related tools.
Ensure data integrity by cleaning, validating, and organizing technical services and operational datasets.
Maintain structured datasets related to service cases, product issues, escalation trends, and warranty activity.
Data Analysis & Insights
Perform exploratory and statistical analysis to identify trends, recurring issues, failure patterns, and root causes in service and product data.
Analyze unresolved or escalated service cases to support root cause identification and long-term corrective actions.
Translate complex technical and operational data into clear, actionable insights for business and technical stakeholders.
Reporting & Visualization
Develop and maintain weekly and monthly dashboards and reports using tools such as Tableau, Power BI, or Google Looker Studio.
Track KPIs related to service performance, warranty costs, product reliability, and customer satisfaction.
Create executive-ready summaries that communicate findings to both technical and non-technical audiences.
Cross-Functional Collaboration
Partner with Technical Service, Engineering, Product Development, and Operations teams to understand data needs and support ongoing initiatives.
Serve as an analytical escalation point by providing data-backed insights into chronic service issues or product concerns.
Support continuous improvement efforts by aligning data insights with operational and service strategies.
Documentation & Knowledge Support
Produce analytical reports, trend analyses, and root cause summaries to support internal decision-making.
Contribute data-driven insights into technical documentation, service bulletins, and product improvement discussions.
Assist in standardizing reporting methodologies and data definitions across service and operations teams.
Product & Customer Feedback Analysis
Analyze dealer and customer feedback data to identify service gaps, training opportunities, and product improvement areas.
Provide structured data feedback to product development teams based on recurring field and service trends.
Support evaluation of new systems, updates, or process changes through data analysis.
Completes additional responsibilities in support of the company’s objectives.