Data Analyst (Operations Support), Emerging Talent Intern

Metropolitan Transportation Authority-posted about 1 month ago
$19 - $21/Yr
Full-time • Intern
Onsite • New York, NY
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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New York City Transit's Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services. The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The division's Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance.

  • Analyze subway operational and performance data to identify service trends and improvement opportunities
  • Build and maintain dashboards and reports that track key performance indicators
  • Prepare data-driven presentations for executives, managers, and other stakeholders
  • Conduct exploratory data analysis to detect patterns and inform operational decisions
  • Collaborate with other Subways groups in addressing cross-cutting challenges
  • Assist in developing and reporting on agency-wide performance metrics
  • Communicate analytical findings clearly through written reports and visualizations
  • Support project-based initiatives and act as a liaison between analytical and operational teams
  • Proficiency in Microsoft Office Suite is a must.
  • The candidate should possess organizational, analytical and communication skills.
  • The candidate should be able to work well under pressure and prioritize tasks effectively.
  • The candidate should have a keen eye for detail and be able to work independently while being an active team player.
  • Matriculated in a graduate program in good standing with at least 2.8 GPA
  • All applicants must be authorized to work in the United States at the time of application.
  • Students' transcript must be submitted.
  • Major(s) Preferred: Data science, business analytics, operations research, computer science, transportation, urban planning, economics, or related field.
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